Embassy Suites by Hilton Dulles Airport

I don’t usually like to write bad reviews or any reviews much for that matter, but feel compelled to comment on our stay at this Embassy Suites on this occasion. We have been loyal customers of this Embassy Suites for years, and have stayed there on many occasions on our way to and back from foreign postings. We like that it’s close to Dulles and spacious enough to accommodate a family of five and a lot of luggage. This will likely be our last stay there, however, due to the poor condition of the room and service. Our room (room 209) was in atrocious condition. The first thing I noted was a general musty smell that smelled like trying to cover up smoke smells. I then began to notice that the bathroom was not very clean—there were hairs around and it just didn’t feel very thoroughly cleaned. I also discovered some dried rice on the wet bar sink, which again felt like a poor cleaning job. We next discovered that the shower faucet was completely broken and you had to really wrestle with it to get the water on and off. Perhaps worst of all, the chair and couch in the room were filthy and stained, and the couch was completely sprung, leaving you feeling like you were sitting in a hole. Because we arrived late (it was past 10 pm and had 15 suitcases and bags) and had been traveling for more than 24 hours, I opted to just stay in the room rather than ask for a change. It was a disappointing stay, however, and put me off from wanting to stay there again.

The parking was a rip off because a vehicle broke down & I paid for the night on that car. And Haddie to pat again on another car that was a replacement. Couldn’t reach anyone to help me with that. Had to ask for clean towels. Young people had a party on my floor. Wondering children that belonged to an employee who was working. Breakfast and the best was the best about my stay. Housekeeping half cleaned the room.

This hotel is everything you need , breakfast is great , clean rooms, bar and restaurant amazing People working there very very nice , my family and I we travel a lot for my daughter competition, and I can say this embassy suite is the best , very happy 5 stars

Everything was great for me and my family.

Large groups staying there, with many unsupervised children running around the hotel. Not a great way to spend our vacation listening to screaming kids the entire time. Couldn’t use the hot tub comfortably, the handicap chair sitting over the middle to it, unable to move it out of the way.

Was expecting 2 beds but one was a pull out couch, which was a joke. Wife and 2 babys got woken up by false fire alarm, which had apparently been going off all day the day before.

After a canx flight, I booked a room for me 2 children at 945 PM and promptly went to ground transportation. Called the hotel and was told the shuttle was at the airport and where I should wait. I waited. Called again and was told he was on his way. I waited and was hold for 30 minutes only to be hung up on. Another passenger called and was told the shuttle didn't run after 10 PM. I took an uber to the hotel and paid $27.40. Sunday morning, I asked about the airport shuttle and was told the shuttle does not run on Sundays until 4PM (i guess people don't fly before 4 PM). I had to call another Uber and paid $15.03. Regardless of HOW I booked the room (Expedia or directly with the hotel), their website states they have Airport shuttle. It does not indicate there are times or days it is not operating.

We have stayed at this hotel twice in the last few years whenever we are in that area of the States. But each time we had my grandkids with me and they were really looking forward to using the pool. They are 3 and 8 years old. It was very disappointing. This time around the facilities didn’t seem as clean and the bench seating in the lounge area were very worn down. The sofa in sitting area of the suites is really poor quality for sleeping you can actually feel the springs and that was very uncomfortable. My nieces lives there and whenever we come to see them we were planning on staying at this particular location but I think we may have to try another hotel next time.

My family and I loved the facilities and amenities and the staff was great.

Nice hotel , room and amenities are clean . We love the free made to order breakfast .. wish there will be more choices of Menu at the restaurant though . All in all me and my family had a great time .