Sonesta ES Suites Charlottesville University

Nice place generally to stay. Walls are thin I was next to a loud family in a different room. They simply wouldn’t quiet down so the nice staff moved my room to another room on the property which was quiet.

I arrived at the hotel at 5:10pm with my family, an hour and ten minutes after check in and our room was still not ready. I was told by the manager the room would be ready in ten minutes but we had to wait 30 minutes. When I mentioned this to the lady at check in she said this was normal and I was like I only had to wait 30 minutes. I attempted to bring this experience to your customer service number and she woman who answered accused me of wanting something. I thought this was very rude. I told her I wanted to bring this to your attention so that you can improve your service, that if this was normal Thani would share my experience with other guests who had unrealistic expectations, that you should have a wait 30 minutes for a room after checking in an hour and ten minutes after check in. Also think you should have more empathetic employees too.

Staff was great, the room on second floor needed some attention. Sofa stained, we could here the people above us while in the tub and alot of walking around. Staff was great moved us to anohter room the next day. Rooms were very big, love a living room in between two bedrooms and had two bathrooms which we always look for when travel with adult children