Hilton Garden Inn Waco

Simply terrible on all fronts… We booked 10 rooms for my son‘s graduation from college… The guy at the front desk got everything so screwed up. It took me 30 minutes with people standing behind me… We had family coming in the next day I made it clear to put all their charges on my card .. which he made note of and Had all card information as was present to him at that time… However When family members arrived same guy said they had to each pay with their own card, causing extreme confusion. Then when I walked in, he said oh yeah, he Remembered… We were told by housekeeping they would come back in 10 minutes after we left Morning of graduation… we left five mins later when we came back room was still not clean I went to front desk they said they would take care of it. …They did not …. Can’t really say much positive at all.

Manager cancelled my reservation and told me they would have to move me to another location and split up my family from Oklahoma that was coming to see my son play on the state championship game. She tried to put the mistake on me when they were the ones that made the mistake. She finally gave me a room.