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Hampton Inn & Suites New Braunfels

2 1/2 star hotel
8.8/10 Excellent
(991 verified Hotels.com guest reviews)
See verified family reviews (7)

About the hotel

This smoke-free hotel features an outdoor pool, a fitness center, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.

Nearby attractions

Hampton Inn & Suites New Braunfels is located in New Braunfels. New Braunfels Conservation Society and Faust Street Bridge are local landmarks, and travelers looking to shop may want to visit New Braunfels MarketPlace and New Braunfels Town Center at Creekside. Schlitterbahn New Braunfels Waterpark and Resort and Texas Ski Ranch are also worth visiting.

Popular amenities

Family friendly

Free cribs/infant beds
Kitchen
Laundry facilities
Microwave
Outdoor pool
Refrigerator
Rollaway/extra beds (surcharge)
Snack bar/deli
Sofa bed

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

Coffee/tea in common area(s)
Free breakfast available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Valet for wheelchair-equipped vehicle
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

Fitness center
Outdoor pool

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe

More

Smoke-free property

Nearest Airports

Airplane
San Antonio International Airport
41 km from this hotel
Austin-Bergstrom International Airport
69 km from this hotel
map

Reviews that mention...

Family Reviews

for Hampton Inn & Suites New Braunfels
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

7 reviews

Review data

5 star reviews

14%

4 star reviews

29%

3 star reviews

43%

2 star reviews

0%

1 star reviews

14%

We have selected a sample of reviews which reflect what families have said about Hampton Inn & Suites New Braunfels

Latest reviews (7)

R

Ricky Ray

9 Dec 2023 - 10 Dec 2023
reviewed on hcom

3 out of 5 stars

The bathroom sink was deeply cracked. Neighbors were very inconsiderate and noisy during night and early morning. Desk clerk was unfriendly and not helpful. Window was dirty with child hand prints. Soap dispenser in shower was empty. Makes me wonder if cleaning service team needs more training and/or replaced. The cost of the hotel room was over priced for the value received. I highly doubt I will stay there again.
W

William

19 Oct 2023 - 20 Oct 2023
reviewed on travelocity

5 out of 5 stars

The hotel was something above the normal hotel and had room for you and your family.
D

DAVELYN

21 Jul 2023 - 23 Jul 2023
reviewed on travelocity

4 out of 5 stars

My family and I had a great stay. Expedia stated the Two Queens room had a sofa bed and would sleep 5. This is not true. This property does not have any Two Queens w/Sofa Bed at all. They do have a King w/Sofa which we were so grateful to Gael in accommodating us with switching our rooms so that we would all have a place to sleep. I don’t know what we would have done if they didn’t have a room to fit us in. Thank you Gael! And Expedia - Please update your website.
S

Sandra

13 Jul 2023 - 16 Jul 2023
reviewed on travelocity

4 out of 5 stars

Great parking. Need to block off parking for electric cars. Saw a lady with 2 kids trying to charge her car, airport rental only had electric cars, and cars were parked over the lines and she had minimal access. Could use a little maintenance. But overall it was a good experience.
M

Misty

12 Jul 2023 - 13 Jul 2023
reviewed on travelocity

3 out of 5 stars

My family and I have stayed at this particular hotel several times, and we’ve always had a good experience, but I was a little disappointed this last time. The fire alarm went off twice, the shower was not working properly, and the pull down shade was broken. I also didn’t like the fact that the pool access was in the parking lot, and you didn’t even need your room card to get in. Anyone could walk right in. I have a special needs daughter, and we only got to spend about 15 mins. in the pool, because a creepy looking guy looked like he was videoing us with his phone. I hope things improve.
G

Gwan

27 Jun 2022 - 28 Jun 2022
reviewed on hcom

1 out of 5 stars

My family and I booked this hotel for what we thought would be a great opportunity for an outing and convenience as we were hoping to visit a nearby waterpark. Immediately upon arrival of the hotel, we noticed that the receptionist was not very friendly and did not greet us at all. We had to ask her several questions such as check out time, breakfast, location of elevators, Wi-Fi password and other basic information as part of our stay. She was not friendly nor approachable at all. When we went to the booked room, we were disappointed again to find it that is not at all what we asked for. When we told her what our booking was supposed to be, she said “I’m sorry we don’t offer that here” and did not offer any kind of support nor did she demonstrate any form of empathy with our situation. We left that hotel, and although it did appear as if we wasted our money, we cannot stay at such an establishment nor do we have to put up with such a rude employee. Sadly, the receptionist did not offer any support nor asked any questions when we opted to check out after being at the property for less than an hour. Needless to say, the start of our family vacation was not a very good one. I DO NOT recommend this location at all.
S

Steven

7 Jun 2022 - 8 Jun 2022
reviewed on travelocity

3 out of 5 stars

This was my least favorite of the three hotels we stayed with this trip. It was hot and muggy and the family of five had to share two queen beds which wasn't comfortable.
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