Holiday Inn Express Hotel & Suites Corsicana, an IHG Hotel

The room was clean. The hotel was convenient. It was a holiday weekend and a bit busier than usual. There was only 1 front desk clerk and she was slammed with people waiting, phone ringing, taking calls, a computer that locked up and dealing with guests who wanted her to find them another hotel because the pool was closed. I was the second person waiting and it took about 15 minutes for me to get up to the counter to check in. The clerk was very professional throughout all of her interactions, but she should not have been alone. I returned to the front desk later to get another set of towels, and again later for sodas, and each time she was on lengthy phone calls and was still by herself, taking a few minutes to help me. We stayed one night, and didnt get much sleep because whoever was directly above us had kids jumping off the bed and thumping our ceiling until well after midnight. Not one of our best hotel experiences recently.

Upon checking in after 9pm, I was greeted by Tommy. He was wonderful! He helped me with my bags and made me feel very comfortable. He is awesome! However, upon entering the room I immediately smelled a foul odor. There was trash left in the bathroom trashcan. Every 30 minutes you would hear the toilet "burp" and water would splash out of it. It made me think there was air in the lines and after enough time, the air would be released causing the water to splash out of the toilet bowl. There was black hair in the bed when I turned it down. The safe didn't work, the USB charging port didnt work on the bedside table, and there was a sticky residue left from the previous occupants' drinking cups on the bedside table. The walls were paper thin. I literally could hear detailed conversations through the walls. There were children running up and down the halls after 11:00 at night. In the future, I will not choose this hotel to stay at if I need to stay overnight in the area.