Springhill Suites Houston Westchase

My overnight stay at this Marriott location for a business and family visit was very disappointing. 1. The sofa pull out bed had stains on it so my niece has to sleep on top of the sofa overnight instead. 2. My sister is in a wheelchair and was unable plug her c-pap machine next to her bed because none of the outlets were working. Instead, we had to use an extension to plug it in a socket under the table. 3. The breakfast was lackluster. The eggs were covered cold, my significant other almost bit into a rotten/spoil banana and although the waffle machine was out, we were informed that the waffle batter door was broken and that it was not available for use. I had high hopes of my visit at the Marriott based on my past experiences but this visit and location really let me down.

This hotel did not meet my expectations even though it had a great customer rating. We were greeted by a staff member that had no facial expression and looked like we got in her way at check in. Later when requesting towels since our room did not have enough we got the same response. The guest bathroom downstairs in the main area was extremely dirty and smelled horrible. The elevators and hallways also smelled horrible. Our room had a pull out couch which we needed. When we pulled it out, the mattress was stained and dirty. We stayed two nights. I will say that the staff the second night and morning of check out was much friendlier and the smell was gone by the last morning. According to my family the best part of the stay was breakfast each morning. I would not book this hotel again.

Friendly staffs. The room are big and beds are comfortable. My kids loved the indoor pool with hot tub. We would defenitely stay at Springhill by Marriott again.

This hotel is very clean,nice and friendly staff and very comfortable beds. They have free hot and breakfast,free parking,hot tub and indoor pool. The pool is not heated,but it is indoor and my children really enjoyed it. The location is convenient and hotel was quiet and safe . The beds were comfortable with nice updated decor in rooms with fridge, microwave,iron,hairdryer and sofa sleeper. Will definitely stay here again.