Hilton Garden Inn Houston Hobby Airport, TX

Reservations were made over 3 weeks ago for a weekend stay with my family of 4. Upon checking in on Friday we were given a room with 1 King Bed and were told that’s all that was available. I was told Saturday I could be moved to another room with 2 beds resulting in my son having to sleep on the floor Friday night. Saturday came and I was told again there was no other rooms. We were not accommodated with even a recliner or mattress for my boys the entire weekend. We will not be staying again.

Awesome place if you want to stay near downtown or near Hobby airport. Very clean and the staff was awesome. The only downfall I thought overall was the lowest temp on the ac was 68 degrees and there were no fans available. Our family made it work and everything was fine! There is no better place to stay near the airport I will tell you that!!

overall it was a decent stay. close to airport and 45 for easy access to area dining and shopping. room was clean etc but there were a few issues. first, housekeeping showed up at 845 for cleaning. we were not up as this was a family trip, not business. they were supposed to come back. they did not because unfortunately power went out at 4pm. power remained out until 4am. 12 hours without power. when power was resumed at 4am, the water then went out. water did not come back on again until 11am. so another 7 hours with no water. no toilet, no drinking, no showering. when contacting the front desk to ask if stays were extended for late check out they said maybe 30 min. we didn't have rags due to the previous power outage so there were no monkey baths to be had before checkout and our flight which was at 8pm. luckily housekeeping had extra bottles of water for us to at least brush teeth and wash faces. i know this situation was out of their hands but could have possibly been handled better. checked in on a weekend shift and dayshift check in girl was not friendly at all. night shift guy was super nice. gentlemen on monday am were also nice but on tuesday they didn't seem to know how to handle the predicament. rooms were clean but could really use a fan in the bathroom for humidity. papers in the room were damp from moisture in room after 3 people showered.

Moved to this hotel after a horrible experience at the Townplace Suites about a mile away. This was night and day. Great staff, nice rooms, working internet, tv, and phones! It's the small things. lol Seriously, this was a welcome relief after an unplanned move from the other place because they literally had us staring at the walls for almost 24 hours. Any who, I was worried about being on the tarmac but you really didn't hear the planes at all. The rooms were well appointed and clean. The fridge is the small dorm size in case you are planning to do what I did and buy meat from a butcher shop to take home. I do wish there was a little more grass for a dog relief area. I have a small dog and I thought it was sparse. So I couldn't imagine someone with a bigger fur baby. But overall a good short stay. I'll definitely return when I'm back in the area.

We arrived several hours late in the early morning hours due to our plane being delayed. The Manger was working the night desk and he was so sweet and patient with us. We had two young kids who were overly tired from being stuck on the plane. Our rooms were comfortable and nice and cool. The shuttle drivers were again, so sweet and patient with us! They picked us and our 10 bags up from the airport at 2:30 am! I will be staying here again the next time I am in town.