Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel

I normally use Hotels.com to book a hotel from any chain available. I also ask for late check-outs and have no issues. I was told by the front desk that I could not get a late check-out because I did not book through IHG and apparently this is a benefit of IHG. I have never had this issue. I also have an IHG account but she would not honor it since I did not book through IHG. They also kept giving me 2 of everything even though there were 3 of us in the room (one is a 14 year old child). I selected this number of people when I did the selection in Hotels.com and they said they could not see it in their system. Odd that no other hotels ever have this issue. I even had a room with 2 beds which normally holds 4 people. I had to finally get rude to ask for more breakfast tickets (which I paid for in my room confirmation online) and enough towels. The lady at the front desk was not personable and extremely rude to me, my husband when he originally checked in and other friends staying at this Holiday Inn. The place was nice, clean and in a great location for what we needed, but improvements are needed in the front desk attitude and housekeeping towel service.

One of the best and most welcoming hotels I have ever stayed in. I felt so safe and welcomed by Brandin, Melissa, Suzette and Dakota while on a family emergency trip in a city that I had never been to. They were so caring and made me feel right at home. My room was always so clean and had all the comforts necessary for my lengthy stay. I would HIGHLY recommend this Holiday Inn & Suites to anyone needing accommodations when in this area.

I love this hotel. The staff makes you feel like family. They always greet you by name.

Great trip with friendly, helpful service! The room was clean and neat, and the location was perfect for our family!