Holiday Inn NW Houston Beltway 8, an IHG Hotel

Do not stay here! Save your money & do not waste your time. There are plenty of other hotels that will display and honor hospitality & integrity. This hotel does not care about their guest, and will not accommodate you for any problems they have caused. I checked into a hotel with no towels, wash cloths, or any respect or courtesy. The hotel did not provide me with any towels even through I asked & pleated about it my whole stay (4 days). Can you imagine going on a vacation & the hotel has no hotels, and everyday you ask they are making empty promises that they will have some later, & later never comes. If the hotel could not at least have towels in my room when I checked in, they should have refunded me or offered to move me to another hotel. The workers were rude, inconsiderate, & overall not helpful. There were huge parties of children that checked in after us, & were given towels. We saw tons of towels being used at the pool & laying on the ground. Yet your guest who have been staying there two days at that point have not received any. When we asked & complained for a third time, this is day three, the employee told us it wasn’t her job & that we needed to track down housekeeping if we wanted towels, mind-blowing. Overall I had a terrible experience here, holiday inn you should be ashamed to have a hotel operating like this, as well employees who could careless about the guest they're serving. Don’t let ratings or stars fool you, DO NOT BOOK HERE. You will regret it!

Checkout wasn't a good experience. No one was at the front Desk. The Hotel phone was ringing constantly. There was a guy who was trying to make a purchase of items, but the Nightshift Rep was nowhere to be seen so, the Guy walked out the Hotel with the items. I was unable to get a receipt. It was the worst checkout service I have ever seen. My overall experience was really good. The Hotel is new and in a great location. I would recommend thus hotel to family and associates going to this area.

I would absolutely stay here again. The property is so clean, and the staff were so professional and fun. I traveled alone with a toddler and felt very safe and welcomed.

Clean hotel. Good customer service. Indoor pool, but needs to update the hours on the door to reflect the correct closing time. Family stay, so I got a suite. Had to ask for bedding for the sofabed to which they replied "I'd have to find some." Room was not stocked with enough towels. Overall it was a nice stay. But wouldn't go back for a family stay.