Embassy Suites by Hilton Dallas DFW Airport North

The room and hotel were nice overall. However, the a/c wasn’t working very well and we couldn’t get the temperature in the room cool enough for sleeping. Three out of 4 of our family members were awake in the middle of the night because of the issue. I called the front desk to explain and request a fan. They brought up the fan in a timely manner. I also reported this in the morning to staff. They responded promptly, offering a maintenance person to check it out and giving a discount. The customer service was great, but our sleep was negatively impacted. If I’m in the area, I would attempt another stay at this hotel, because of the customer service.

This was the worst hotel stay I have ever experienced! I moved rooms 3 times and I only stayed for 3 nights. The entire 7th floor flooded at some point prior to my stay and you could definitely smell the mold as soon as you walked in to the rooms on that floor. I was apart of a family reunion and everyone who stayed on that floor said the same thing. It gives you a headache, cough, and activates your allergies! We all know that Texas heat in itself is extremely hot and humid. The air conditioning was not working properly in the whole building. The thermostat read 65 degrees but it was extremely warm. I woke up every night dripping in sweat. I developed a heat rash on my neck and arms! The grout on the tiles in the bathroom were disgusting. There wasn’t a fan in the bathroom. Only part of the lights in the mirror were working. There was hair in the sink, on the toilet, and on the shower walls. There was rust around the overflow drain because water was dripping from the bathroom faucet causing a yellow stain on the tub floor. The shower head was covered in grime. There was a strange bug in my bar sink crawling around. There were two lights above the bar and one of them was out. The lamp shades were stained and leaning. There was red juice stains all over the carpet. I had a whole in my duvet. Red stains on the fitted sheet. Water stains on the living room desk. Permanent stains on the yellow chase. The remote control in the bedroom was missing its back. HORRIBLE STAY.

I had to leave early before breakfast and they wouldn’t provide any early breakfast. Even after contacting Hilton and having them talk to them. I spoke to several different people and no one was able to help. I had 4 kids and we all had to leave early with no breakfast.

I can say everything about this hotel was amazing except for one thing. The pool seemed dirty and smelt badly. Honestly, believe it’s because there is so many people staying there and kids probably pee in the pool, and by the time the pool gets clean, it’s just a reoccurring cycle. The customer service was great. The room was wonderful. It was comfortable overall we really enjoyed our stay.

Great place to stay for Business or family

Great customer service made us feel welcome when we came in the hotel was very clean our room was very clean and beautiful loved how my name showed up on the tv made me feel like a celebrity loved it I give this hotel 1000/10 definitely would recommend this to everyone and family as well they have shuttles that will take you around grapevine area this hotel will be the hotel that my wife and I anniversary spot thank you guys

Enjoyed my stay. Large room. Perfect for my large family

A great family stay

A very comfortable, relaxing stay that the whole family enjoyed.

I will definatetly get back to this hotel when I plan my future vacations in that area. Very convenient if you have kids, big room. Breakfast was great, happyhour was fantastic.