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Holiday Inn Express & Suites Garland E - Lake Hubbard I30, an IHG Hotel

2 1/2 star hotel
Connecting rooms
8.4/10 Very Good
(1005 verified Hotels.com guest reviews)
See verified family reviews (16)

generated by AI based on family reviews

Overview

The Holiday Inn Express & Suites Garland E - Lake Hubbard I30 offers a convenient location and spacious rooms to suit family needs. While some guests have noted inconsistencies in room conditions and past issues with the pool, many appreciate the friendly staff and the delicious breakfast. The hotel's proximity to family and local attractions may also be appealing.

Guest highlights

Delicious breakfast
Friendly and helpful front desk staff
Spacious rooms that accommodate family needs

About the hotel

This smoke-free hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and a meeting room are onsite.

Nearby attractions

Located in Garland, Holiday Inn Express & Suites Garland E - Lake Hubbard I30, an IHG Hotel is near a metro station and on a lake. Shoppers can check out Town East Mall, while everyone can enjoy the natural beauty of Lake Ray Hubbard and Breckinridge Park. Looking to enjoy an event or a game while in town? See what's going on at Resistol Arena. Spend some time exploring the area's activities, including outlet shopping.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Microwave
Refrigerator
Seasonal outdoor pool

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

Coffee/tea in common area(s)
Free buffet breakfast available 6:30 am–9:30 am on weekdays and 7:00 am–10:00 am on weekends
Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Low-height counter and sink
Raised toilet seat
Roll-in shower (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Things to do

Fitness center
Seasonal outdoor pool

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Smoke-free property
Tv in lobby

Nearest Airports

Airplane
Dallas Love Field
29 km from this hotel
Dallas/Fort Worth International Airport
46 km from this hotel
map

Reviews that mention...

Family Reviews

for Holiday Inn Express & Suites Garland E - Lake Hubbard I30, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

16 reviews

Review data

5 star reviews

44%

4 star reviews

19%

3 star reviews

25%

2 star reviews

0%

1 star reviews

12%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Express & Suites Garland E - Lake Hubbard I30, an IHG Hotel

Showing 1 - 10 of 16 reviews

Latest reviews (16)

M

MISSTE

9 Sept 2024 - 13 Sept 2024
reviewed on hcom

3 out of 5 stars

The property is in a great location and from the outside is beautiful. The interior decor is beautiful as well, however, it needs LOTS of TLC. There was dog poop on the floor of the elevator for thrre days! Several electrical issues (lights not working, ceiling fans not working, flashing LED lights, missing light fixtures, etc), the pool was so dirty, just to say a few things. On a plus, the breakfast was worth waking up early for. It was delicious and the ladies were so sweet. Biggest issue is the pictures of the room on this website are all the same, which leads you to not getting the room you thought you were getting. Go look at the different room types and you will notice all the pictures are the same. There is a huge difference in room size. Very disappointed with having a much smaller room than I thought I was getting for my family.
m

miranda

13 Jul 2024 - 14 Jul 2024
reviewed on hcom

3 out of 5 stars

Some how I thought I was booking a room with a sofa, turns out the booking went through as 2 regular queens, causing me to have to purchase a whole other room upon arrival. That sucked. Rooms weren’t bad, a but out dated but ok. Pool was closed. That was unfortunate because I brought my grand baby so she could swim. Overall, great location near the water, not exactly on the water. Although I now had 2 “lake view” rooms but couldn’t see the lake because of a huge tree. You have to be on the top floors to actually enjoy that Im guessing. Plus side, walking distance to some great food and bass pro shop.
B

Beth

28 Jun 2024 - 29 Jun 2024
reviewed on expedia

4 out of 5 stars

Hotel was great. Front desk staff was nice. Breakfast was good. Only issue was that the pool was closed. We booked this hotel because of the pool, to allow our kids to swim after being in the car all day traveling.
S

Stephani

17 May 2024 - 18 May 2024
reviewed on hcom

1 out of 5 stars

Got in and kids were so tired and hungry…got up to room and it was filthy…hair all over shower wall and shower head…ended up leaving and booking elsewhere
L

LASHEKA

Invalid Date - Invalid Date
reviewed on travelocity

5 out of 5 stars

The front desk are really nice, and hotel is really clean. My family and I will definitely stay there, again.
L

LaTaisha

31 Dec 2023 - 2 Jan 2024
reviewed on expedia

1 out of 5 stars

They charged me an unjustified charge of $100 cause there was make up on my pillow and sheet. I have NEVER been charged for that even the last time I stayed at this hotel. Staff would not give me a corporate number, i had to research it myself. The housekeeping manager was EXTREMELY RUDE and would not let me talk while explaining myself. The GM was ALWAYS ironically unavailable and the staff did NOT seem to care about my concern and provided horrible customer service. I will not be staying here again and will advise my family and friends to do the same.
R

Raquel

30 Nov 2023 - 2 Dec 2023
reviewed on hcom

5 out of 5 stars

Great service during my 2-day. All staff members were polite and inviting. Breakfast was good and beds were comfortable. Rooms were spacious and fit my family needs. Looking forward to the next stay!
R

Rich

17 Nov 2023 - 20 Nov 2023
reviewed on expedia

5 out of 5 stars

Close to family
R

Rich

5 Jul 2023 - 8 Jul 2023
reviewed on hcom

4 out of 5 stars

Had hot water this time. Always a plus! We come here because I trust the brand and it’s close to family in Rowlett. Our stays have been inconsistent in overall quality, but the location is great.
L

Lisa

16 Mar 2023 - 17 Mar 2023
reviewed on hcom

3 out of 5 stars

I love the hotel. The staff was amazing. However, when I got back to my room, the rain outside was raining into my window. Water was pouring in from the top left and all down the left side of the window as I looked outside. Water was running into the AC unit under the window. I called down and was able to get more towels from the front desk clerk so I could clean up the water mess. My family works in construction so I notice more than some people might. There was paint leaking and mold growing under and around the paint I. The top and on the left side. There was also black mold showing through the caulking on the bathtub. Abate the black mold, seal windows with appropriate caulking or Flexseal clear, repaint inside around window and abate the black mold in the bathtub. Those are easy enough to repair. However I do realize that my room isn’t the only room that needs repair. It is costly. Without repairs being made, the dripping/pouring water could have shorted out the A/C heater unit. If I lived closer, I would come and repair Room 206 where I stayed. One desk clerk and lobby full of people. She did a great job, on March 16th and tried to be efficient and quick with everyone. She apologized for the leaks in my room and gave me the two towels. I assured her that I could clean up the water mess by myself since she was swamped.
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