Holiday Inn Express & Suites Garland E - Lake Hubbard I30, an IHG Hotel

Some how I thought I was booking a room with a sofa, turns out the booking went through as 2 regular queens, causing me to have to purchase a whole other room upon arrival. That sucked. Rooms weren’t bad, a but out dated but ok. Pool was closed. That was unfortunate because I brought my grand baby so she could swim. Overall, great location near the water, not exactly on the water. Although I now had 2 “lake view” rooms but couldn’t see the lake because of a huge tree. You have to be on the top floors to actually enjoy that Im guessing. Plus side, walking distance to some great food and bass pro shop.

Got in and kids were so tired and hungry…got up to room and it was filthy…hair all over shower wall and shower head…ended up leaving and booking elsewhere

The front desk are really nice, and hotel is really clean. My family and I will definitely stay there, again.

They charged me an unjustified charge of $100 cause there was make up on my pillow and sheet. I have NEVER been charged for that even the last time I stayed at this hotel. Staff would not give me a corporate number, i had to research it myself. The housekeeping manager was EXTREMELY RUDE and would not let me talk while explaining myself. The GM was ALWAYS ironically unavailable and the staff did NOT seem to care about my concern and provided horrible customer service. I will not be staying here again and will advise my family and friends to do the same.

Great service during my 2-day. All staff members were polite and inviting. Breakfast was good and beds were comfortable. Rooms were spacious and fit my family needs. Looking forward to the next stay!

Close to family

Had hot water this time. Always a plus! We come here because I trust the brand and it’s close to family in Rowlett. Our stays have been inconsistent in overall quality, but the location is great.

I love the hotel. The staff was amazing. However, when I got back to my room, the rain outside was raining into my window. Water was pouring in from the top left and all down the left side of the window as I looked outside. Water was running into the AC unit under the window. I called down and was able to get more towels from the front desk clerk so I could clean up the water mess. My family works in construction so I notice more than some people might. There was paint leaking and mold growing under and around the paint I. The top and on the left side. There was also black mold showing through the caulking on the bathtub. Abate the black mold, seal windows with appropriate caulking or Flexseal clear, repaint inside around window and abate the black mold in the bathtub. Those are easy enough to repair. However I do realize that my room isn’t the only room that needs repair. It is costly. Without repairs being made, the dripping/pouring water could have shorted out the A/C heater unit. If I lived closer, I would come and repair Room 206 where I stayed. One desk clerk and lobby full of people. She did a great job, on March 16th and tried to be efficient and quick with everyone. She apologized for the leaks in my room and gave me the two towels. I assured her that I could clean up the water mess by myself since she was swamped.

Fast and easy check in/ out process for our family's overnight stay on our way to our final destination. Breakfast had a good selection of both hot and cold breakfast options and was pretty tasty, especially for a hotel breakfast. We only interacted with one desk clerk but she was very kind and helpful. We will probably stay again next time we pass through.

Both elevators did not work the 3 days my family and I was there. The pool closed a little early! The front desk guy was not that pleasant at check-in and did not give the information about when breakfast was on or state anything about the amenities that were available. There was no soap to wash your hands in the rooms, plus we only had two towels in the rooms and one wash cloth. Other than that, the hotel was clean and had a nice ambiance.