Thompson Dallas

The lobby and room were beautiful. The room was quiet, comfortable, and spacious. The only reason for the power score was that the pool was so cold it wasn't even usable (we were under the assumption that the pool was heated) which was great disappointment for our kids.

For such a beautiful hotel, we were all very disappointed. Our group flew in from Korea and California for the Solar Eclipse Weekend. We had 3 rooms and everyone had issues. From check-in to housekeeping to restaurants, to pool to food to elevators to getting stuck in the stairwell. Due to the busy weekend, we could not relocate. The best thing that came out of the trip was the hotel deck we viewed the solar eclipse from. Even there, we met several families and they too were complaining about their experiences. It almost felt like the hotel had a brand new staff brought in just for the weekend and no pre-planning to accommodate for this very special event.

Pros: The hotel is beautiful, clean, lovely, filled with art. Our bed in the deluxe corner suite was so comfy & the room was so spacious, the views were wonderful, valet was so nice & easy, staff were all so kind and two showed us areas of the hotel we normally wouldn't see. Breakfast was so good and lunch at The Nine was special and delicious. Cons: Our room wasn't ready upon check-in which thru-off my entire birthday night schedule. Our room keys didn't work after 1st use. We waited an hour & 1/2 for the room though check-in was 3 pm, got an appetizer, beverages, they were sweet about it, but by the time we got in our room I had to rush to steam my dress, rush to decorate, rush to do my hair, had no time to fix my makeup, didn't have time for pictures I wanted before dinner at The Monarch. They sat us in the middle of the room which I specifically asked not to be sat there. Didn't offer to change My food was delicious but my guests didn't like the lasagna, service was so on this 6:30 pm Thurs night. We had to ask 3 times for more bread, music was very loud and unpleasing (edm like?) I expected classy. They were all very kind, but we had 2 small children and it was hard to handle lots of waiting. Overall, we had a fun time though. No one offered me a dessert, it was my 60th! And honestly I felt we'd have to wait 30 min for one so I didn't ask. My meal was delicious, but the disappointments make me hesitate to go back for a special occasion. It's a lovely place though.

A children's menu for in-room dining would be helpful.