Residence Inn by Marriott Dallas Downtown

Everything was spot on. My only complaint was the lack of parking. We had a 3 month old infant traveling with us so we used valet which is an additional $50 plus tips. The hotel itself is excellent!

Parking was not intuitive especially with a child of special abilities

Everyone was nice from management to cleaning crew , parking was easy , bartenders were awesome will stay in the future will recommend to family and friends.

It was a wonderful overnight stay. The room was a fantastic size for my family of 5. It was very clean. The city views were outstanding! Breakfast was delicious with many hot & cold choices.

A convenience and nice property if you have a family trip considering the facilities of every room.

Very clean. me and my kids loved it.

The staff was great. Me and my family would definitely stay in this location again.

Hotel is downtown. There were no luggage carts. The lady who checked us in told us there was nothing she could do. She said we would just have to wait even if it was hours or just take our bags up without one. I had two small children, my wife and a dog. So not very easy to take a few bags up at once. Showed up at 5 p.m., check in was for 3 p.m. No rooms were ready for us. She gave me attitude and tolled here eyes when i expressed my frustration. Went floor by floor to find luggage carts. There were several not returned. Someone from housekeeping said the lady at front desk only needed to radio them and they would of gladly brought one down.

The hotel was fine. The staff was great. The free breakfast was good; however, it ended early (9am weekday, 9:30 weekend) for family (probably fine for work folks). The elevators kept messing up and the keys kept deactivating. I realize we are downtown but the parking was horrible too. Valet parking cost was very steep. To park in the garage each night was $45 which to me is price gouging. Other than those things, everything was fine. I'm sure it's comparable to other hotels in the area. Oh and we enjoyed the pool, too.

Check in was easy and pleasant. Upon arriving at our room we were thoroughly impressed by our accommodations. Since this was a family trip it was nice to have the separate living and bedroom spaces. The second day is when the issues arose. We found ourselves with a toilet not flushing situation and it took three reports to reception over the course of three hours to get someone up to take care of the issue. Then the cherry on top was the thermostat decided to stop working and there was an error code on it the remainder of our trip. Their maintenance guy got the fan working again but we had no control over the temperature in the room. The cleanliness of the room was above average. The comfort level of the beds were above average. The hot water and pressure on the shower was excellent. The breakfast area was like being in zoo. Unsupervised kids and very little room to navigate to get the breakfast items we wanted.