Best Western Inn & Suites

This visit was terrible. we were traveling with two kids (10&4) and it was after 11 o’clock before we could get into another hotel. This was a nightmare. The first room we went to she couldn’t get the key to work. Then she tried three more rooms and couldn’t get a key to work. When she did finally get a key to work in a room, the pullout sofa had rusted shut and could not be opened. She then moved us to a final room which we thought was OK but wasn’t the best and we would try to check out the next day. However, we quickly found out we were wrong the pull out and this one did work, but it was not a full mattress Underneath the mattress were Band-Aid rappers and lots of dirt. When opening the sheets that were provided for the mattress, we found a bug in them. There was hair in the shower and on the towel when we asked for a refund because we would not be staying there that night she was told she could not refund us for the night, though we had not done anything. Weeks later, we were finally refunded after multiple calls to not only the hotel but Expedia.

We always stay here when visiting family in Copperas Cove,Tx. This is by far the best hotel in that area. Walmart is right across the way so very convenient and staff are very friendly and helpful. Rooms are clean and bed is super comfortable. If you love, or would like to try boba tea, The Bloom is right behind the hotel within walking distance. It's very good.

This Best Western was conveniently located for our visit to family on the military base nearby. There were several department and grocery store within walking distance from the hotel. Several fast food restaurants were also nearby. The room was quiet and we found the bedding to be comfortable. Cons: The exterior trash cans were left full and running over all weekend. The hot breakfast wasn’t all that hot and the hot waffle machine was broken for our complete stay. The exterior north door card reader didn’t work so you had to walk all the way around to the front entrance if you parked in the back where most of the parking is at. Our room was good all but the musty odor that you smelled as soon as you opened the door each time, and the carpet in the room and hallway needed to be cleaned and vacuum better. Overall, we would stay here again if needed and hope the correction have been made for the deficiencies.

Friendly staff, happily accomodated our family member with mobility issues.