Residence Inn by Marriott Killeen

This hotel is OLD and in need of remodeling. It looks dirty even though it's clean. There are uncleanable places deep in the cracks of the walls, floors, elevator, corners, etc. Just needs to be demolished to the studs and start over. The pictures are bright. The actual hotel is dark and clammy - reminds me of scenes from scary movies. The only reason I stayed once I saw the room is because of the close proximity to my family's homes in Killeen. That and, once you book on Expedia, GOOD LUCK with EVER trying to get your money back. The staff were kind. The breakfast was sub-par and the a/c blew the best it could. I will stay next door on my next visit with family.

My family booked our room last minute and it was a nice and easy process. Traveling with a 9 yr old and a 6 month old would seem like a challenge but our room was perfect four our family. We will definitely be returning

Checked in for my reservation and was told my room was on the 3rd floor but the elevators were out. Was asked if it was okay and let them know it wasn’t since I was traveling with family so we had a lot of luggage. Asked if there was anything on the first floor and was told I’d have to downgrade my room but wouldn’t be able to receive a refund/credit for the price difference. It would have been nice if the property had let me know ahead of time of the elevator situation so I could have cancelled the reservation and looked elsewhere instead of waiting until checking in to tell me something.