TownePlace Suites by Marriott Austin Northwest/The Domain Area

I had to extend our stay two times and Alexis was fantastic in helping our family. The pool area was nice with an outside grilling area. Plenty of parking including electric cars. Breakfast is a very nice compliment to our mornings and had great options and cooked well. Free WiFi along with a nice lobby area to sit and relax.

We had a late flight and arrived at our hotel around midnight to learn that they had overbooked rooms and cancelled our reservation. They said they contacted us to let us know, but that was by email just two hours before we arrived (so the email was sent when we were on our flight and didn't see it). The hotel staff was not very helpful, nor did they have much information about why a room I pre-paid for 6 months in advance was not available. The attitude was like "oh well - too bad!". After much back and forth, they sent us to a "sister property" (a Fairfield Inn) miles away on the side of the freeway, in a smaller room and we had to pay for the room AGAIN out of pocket, and they charged us $60 more than what I had paid for my original room reservation. By that time it was 2am and we were just desperate to get some rest as we were traveling as a family with kids. The next day, Expedia did issue me a refund for my original reservation (but not the one night I paid for the Fairfield Inn). We moved to a different hotel for the rest of our stay (not a Marriott!) as we were so put off by the experience with the front desk staff at TownePlace Suites by Marriott Austin Northwest.

Staff was friendly, very helpful, very clean, and we loved the area. We enjoyed our stay with our family

Checkin was easy; room was clean and cool on arrival. The front desk person was great when during breakfast or toddler had an accident and was quick to help grab us a towel and some cleaning products. The area is more commercial industrial but still plenty close for most activities and adventures.

We stayed here after previously being booked elsewhere and the hotel was not up to standard. Fortunately this hotel had availability and we were able to book right away. The hotel is new and very clean. The location is great. You are right across one main street from the Domain however far enough where there isnt a lot of unnecessary foot traffic. The staff was very friendly and we had no issues. We felt completely comfortable staying here and would highly recommend here for families especially with younger children. There breakfast was great and the coffee was good. If I were in the area again i wouldnt hesitate staying here.