1/29

Fairmont Austin

4 star hotel
Connecting rooms
9.2/10 Wonderful
(2025 verified Hotels.com guest reviews)
See verified family reviews (22)

generated by AI based on family reviews

Overview

The Fairmont Austin is a luxurious hotel that families adore. Guests consistently praise the exceptional service, highlighting the friendly and helpful staff who go above and beyond to ensure a comfortable stay. The hotel boasts a magnificent pool area, a particular favourite with children, and offers convenient amenities such as 24-hour room service. While some past guests noted inconsistencies in food quality, the overall experience and outstanding service make it a popular choice for family getaways.

Guest highlights

The exceptional service provided by the friendly and helpful staff, going above and beyond to accommodate families.
The massive pool, open until 10pm, is a major hit with kids.
The 24-hour room service is a convenient option for families.
The overall luxurious and resort-like feel of the hotel.

About the hotel

This smoke-free hotel features 5 restaurants, a full-service spa, and an outdoor pool. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar.

Nearby attractions

Located near the boardwalk, Fairmont Austin is in Downtown Austin neighborhood and is connected to the convention center. Travelers who have shopping on the agenda can visit Sixth Street and The Domain. Looking to enjoy an event or a game while in town? See what's happening at Frank Erwin Center or UFCU Disch-Falk Field. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like segway rentals/tours. Guests love the hotel's central location.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Outdoor pool
Snack bar/deli

Wifi

Available in all rooms: wifi (usd 13.95 per night), wired internet (surcharge)
Available in some public areas: wifi (usd 13.95)

Food and drink

2 bars/lounges and 1 poolside bar
5 restaurants and 1 coffee shop/cafe
Buffet breakfast available for a fee daily 6:30 am–10:30 am: usd 26 per person
Room service available

Spa

Spa open daily

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Raised toilet seat
Roll-in shower (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Things to do

24-hour fitness center
Full-service spa
Heated pool
Outdoor pool
Sauna
Spa tub
Steam room

Outdoor

Pool cabanas (surcharge)
Pool sun loungers
Pool umbrellas
Rooftop terrace

Conveniences

Atm/banking services
Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Couples dining
Smoke-free property

Nearest Airport

Airplane
Austin-Bergstrom International Airport
10 km from this hotel
map

Reviews that mention...

Family Reviews

for Fairmont Austin
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

22 reviews

Review data

5 star reviews

68%

4 star reviews

5%

3 star reviews

14%

2 star reviews

14%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Fairmont Austin

Showing 1 - 10 of 22 reviews

Latest reviews (22)

M

Manuel

30 Aug 2024 - 1 Sept 2024
reviewed on hcom

5 out of 5 stars

This was our fourth or fifth stay at the Fairmont in the last year and once again, we were treated like family. From Deniz and Paolina in the front to the courteous valet, in room dining, and bar staff, we always feel so welcome and are treated so well. Be back again soon!! Thank you staff and keep it up!
T

Traci

20 Jul 2024 - 28 Jul 2024
reviewed on hcom

5 out of 5 stars

My mother and I planned a family visit and got caught up in the CrowStrike debacle! We were stuck in another town for several days and missed our original check-in and scheduled services. The Royal Service Team was exceptional in every way!!! They helped us rebook everything, gave us white glove service and even made arrangements to have milk & cookies available for my grandchildren when they came by to visit. The room was immaculately appointed and super clean; the restaurants and bar are superb; the hospitality team is super professional and accommodating; the entire hotel feels more like a resort— it’s absolutely beautiful. I will be staying here every time I visit Austin!!!
I

Illusion

12 Jul 2024 - 14 Jul 2024
reviewed on expedia

4 out of 5 stars

I absolutely adore the ambiance The Fairmont provides and amenities available. Staff is friendly , mostly. The rooftop bar was fabulous with this months theme. My family thoroughly enjoyed our stay. We will return without a doubt.
E

Eileen

10 Jul 2024 - 11 Jul 2024
reviewed on hcom

5 out of 5 stars

Escaping from Houston for our near monthly natural disaster and widespread power outage. I actually felt a little bad about living in luxury while checking in with the Houston situation. Fairmont had everything we needed for our impromptu mini-getaway (family of 5 with 3 small kids). Massive pool open til 10, attentive concierge (we got our money's worth in nespresso drinks in the room), 24 hour room service, awesome views, good location downtown! I'd rather keep putting money toward stays at Fairmont than investing in a generator at home.
T

Tiffany

27 Jun 2024 - 28 Jun 2024
reviewed on travelocity

5 out of 5 stars

The property is beautiful and the staff is amazing! My kids and I love the rooftop pool!
N

Nathaniel

19 Jun 2024 - 20 Jun 2024
reviewed on expedia

3 out of 5 stars

Hotel is beautiful, staff is great. I didn’t pay attention to weather so we weren’t allowed access to pool (my fault). So we decided to relax, order food and watch movies and enjoy the view… food was horrible. We ate at the restaurant in the lobby ($130 for 2 adults and a child) and it was flavorless garbage. So we thought go back to the room and order room service. Just as bad. How do you mess up two burgers, fries and chicken tenders?! ($120 btw).. we ended up at ihop across the street and it was waaaaaay better… probably won’t be back.
C

Christina

Invalid Date - Invalid Date
reviewed on expedia

5 out of 5 stars

Excellent property to visit with kids. My two girls—7 and 9 — loved the pool area. We ordered room service, which was better than expected and on time. Before we even left my girls were planning their return trip. Would go back!
A

Ariana Bravo

1 Mar 2024 - 5 Mar 2024
reviewed on expedia

5 out of 5 stars

I honestly never write reviews but The Fairmont Hotel truly stands out, not just for its luxury but for the remarkable service provided by its valet, more specifically Giselle. Her professionalism, warmth, and efficiency elevated our stay from good to unforgettable. Giselle's attention to detail and genuine care for guests made the Fairmont a top choice. During our stay my family and I would be excited just to turn in our car at the end of the night. Her exemplary service is a shining example of hospitality done right.
S

Stuart

19 Jan 2024 - 21 Jan 2024
reviewed on expedia

5 out of 5 stars

Excellent in every way. The construction around the property was the only inconvenience, but we don’t fault Fairmont for that. We will stay again and have recommended to family.
X

Xochitl

3 Sept 2023 - 4 Sept 2023
reviewed on travelocity

5 out of 5 stars

Checked in to this hotel and Can at the service desk was absolutely wonderful. He was able to check us in early which means a lot and he was very friendly. Every time we will leave or come back the staff would greet us. It very clean but I will say if you visit during a holiday weekend be prepared the pool is not a family friendly environment. And just like any other big city there are homeless around but they do not bother you. They are just lingering around but it wasn’t a issue just doesn’t look the best but nothing you can do. Other than that this hotel stay was 10/10.
Check in / Check out
Check out
Change your dates
Checking availability...
Estimated total price on hotels.com

Similar Hotels