Staybridge Suites Memphis - Poplar Ave East, an IHG Hotel

I have stayed at many Staybridge and by far this one was the nastiest…I didn’t like the no parking! That made the stay hard. I also didn’t like the security driving through the parking lot very fast almost hit my child! Very unprofessional

The room was clean and smelled fine, the bathroom smelled like someone may have smoked in it or another room near by. Having a full size fridge was clutch for our family of 4 with food allergies. The area seemed relatively safe, my last trip to Memphis my car was broken in to at a Marriot, this area seemed up scale and security was present and doing laps continuously. I would stay here again and my wife said the same.

I reserved and paid for 2 rooms in advance. When i arrived I was informed that I had only one room reserved and the hotel was booked. The next morning I given my second reserved room and was told that it was available the night prior. They had my whole family crammed in one room for a night. Then told me that I had actually reserved 2 rooms and never checked in to the other room. After all the confusion and inconvenience, i am still waiting for reimbursement for a night I did not use one of their rooms and spent the night sleeping on the floor. Terribly disappointed!

I Loved the hotel. It was family friendly. I will definitely stay again.

Pros: Neighborhood felt safe. Front desk staff were friendly. Free breakfast (typical hotel breakfast fare). Separate living area from bedrooms which is so nice when traveling with kids. Pool area looked decent, but we didn’t use. Cons: Entire property is need of updating and maintenance! Lights out in elevators so they were very dark. Water stains on ceilings in room. Rooms were clean enough that I didn’t complain, but they really needed to be cleaned. Floors were sticky. Thick dust on vents and sprinklers in room. Mold in shower (very inadequate ventilation in bathroom). Carpet was obviously not vacuumed. Windows were filthy and actually had words and faces that were “drawn” on by fingers on the glass by previous guest. Overall, it wasn’t gross. It was adequate enough that I stayed and didn’t complain. But I would not be back without some major changes and updates.

This hotel was fabulous. We enjoyed this hotel and look forward to staying here again. We used the complimentary laundry. The bed was great. The breakfast was fabulous. My family loved this place. Rooms were so spacious and lovely. This is the only place to stay in the Memphis area.

Check in was easy, the room was nicely sized, the sofa was a little sketchy in appearance, there was a wet spot on the floor in between the beds and it smelled like dog urine upon entering the room. The front desk agent was helpful and offered to move our room, however with 5 children already settled we chose not to.

I loved our short overnight stay at this hotel. It was nice to have somethings to do around the hotel to get my kids energy after a long day on the road. My only wish was that we could've stayed longer.

We had high expectations after staying with Staybridge in Las Vegas which was outstanding and in particular Valerie from reception in Las Vegas. The staff at Memphis were both unhelpful and disappointingly rude. We had infant children and to say the least, the staff were ordinary.

great welcome from the staff great big room if you are 2 adults and a child loved the breakfast , the service , confort of the bed loved the area where it is to go to all attractions and highways and shopping center is also very close would recommend to anybody who goes to memphis for sure !