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Mayme
10 Apr 2024 - 11 Apr 2024
reviewed on travelocity
5 out of 5 stars
Third separate stay for two sporting events and a concert. Perfect location. Just outside the chaos but walkable to it. Nice amenities including bar and pool. A considerate caring staff every stay, every encounter. Amazing food at the restaurant and bar in property. Sperry at the bar has a gift. She knows people and how to treat them. Quiet, family friendly property as well as great for couples ready for adventure too. Can't say enough about this place! Whoever manages and hires, good work!
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cynthia
25 Dec 2023 - 28 Dec 2023
reviewed on hcom
4 out of 5 stars
The trip was jiat for a little holiday getaway. Minimal staff but they always came by the room to freshen things up. The restaurant/bar was nice. On out first night we enjoyed our bartender and staff they would have gotten an excellent. The breakfast was always great and warm. But our second night we had our grandchildren in for Christmas and dinner at the bar and the bartender was not so pleasant. Made up bring our orders to her and also acted like we were an inconvenience. We has to get up for drinks and refills
Needless to say our tip went to the kitchen staff. We brought our concerns to the management of the hotel whi said she would get back with us but never did. One thing we did appreciate is that it is npt in the best neighborhood but it is a safe hotel.
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Javier
28 Dec 2023 - 29 Dec 2023
reviewed on hcom
1 out of 5 stars
They charge me extra at check in
They said i book by third party so ONLY one room it was a very hard time at the check in, and they charge me twice for the same room, very bad situation ni happy, my family have to wait in the car for more than 45 minutes
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Erika
20 Nov 2023 - 21 Nov 2023
reviewed on hcom
1 out of 5 stars
There was not a single person working when I tried to check in at 11:40pm. I looked everywhere, I tried calling phone numbers of managers that were listed at the front desk. Nothing. I ended up leaving and had to drive to 3 other hotels until I could find one that could accommodate me and my 3 children.
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Gavin
13 Apr 2023 - 17 Apr 2023
reviewed on orbitz
4 out of 5 stars
This is quite a difficult one. There are many aspects of the hotel that are very good. The breakfast and atrium area are excellent. Location is very good. Rooms are nice size. The shop is very handy. Staff are nice.
Cleaning of rooms is an issue and the hotel says it only does this every three days unless specifically requested but this is not made clear and even when we did request it we came in later and it having been done.
The staff seem friendly at reception, communication between them or management are a bit lacking in a number of ways.
One of two main lifts was broken the whole time we were there, with a large demand for the lifts. Other side’s lift didn’t stop at our floor.
The ‘pool’ is tiny, more a ‘plunge pool’ (or baby pool) than a swimming pool.
More a 3 star hotel experience but with some aspects very good, others notably lacking.
The hotel isn’t cheap in absolute terms (a bit less expensive than a number of Nashville options) and it’s Wyndham brand is clearer in what it does well, but surprising on the other aspects.
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Sheila
20 Mar 2023 - 21 Mar 2023
reviewed on orbitz
5 out of 5 stars
Room was clean and shower was roomy. The staffing was friendly and helpful. The morning breakfast was excellent with a lot of choices. Will recommend to my friends and family and we will definitely come back if we revisit the area.
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Nina
7 Mar 2023 - 8 Mar 2023
reviewed on orbitz
5 out of 5 stars
March 2023: 2 adults, 1 child, 1 dog. Great maid service! Clean, comfortable room. Locked parking garage. Great breakfast. We would stay here again.
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Willie
8 Jan 2023 - 9 Jan 2023
reviewed on orbitz
1 out of 5 stars
I stayed in the 8th floor and I was very tired and had my medical fragile child with me. A dog in the room next door barked all the way from 8pm when I checked in all the way to 2 AM. I called the front desk around midnight they asked me what was the room number the barking was coming from and said they couldn’t do anything about it but move me to another floor. My child was in there and his medical equipment was already set up. She could have come up on the floor so that she could hear the barking and knock on the door and ask them to control their dog. Also the next morning the elevator that goes to the garage stopped working so I had to carry all my stuff and my disabled son up flights of stairs. My stay was horrible.
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tameka
Invalid Date - 23 Dec 2022
reviewed on orbitz
4 out of 5 stars
I had to rush and book a room for our family Christmas trip to avoid the winter storm in Chicago that was coming. The staff was very helpful and gave great recommendations for food and things to do. The room was nice & although the refrigerator wasn’t working, the maintenance guy came and replaced in within 10 mins of reporting. Great location if you attending a sporting event or concert at Nissan Stadium.
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Jessica
20 Nov 2022 - 21 Nov 2022
reviewed on hcom
4 out of 5 stars
My family and I checked in very late, around 4am. We were greeted by Margo (I am almost positive that was her name), who was just excellent all around! Her positive attitude made the check-in experience very pleasurable. The room smelled good, we did have some smallish oil/grease stain on the bed sheets on the end but once I pulled all the covers back, removed them and examined everything, it looked and smelled clean, was disappointed to have stained sheets though but we were just too exhausted to go down and say anything. As well as the couch, had a big stain too but again everything felt, smelled and looked clean. We would definitely stay again. Parking garage was very convenient.