Hilton Garden Inn Summerville

There was an event at the hotel and there were no parking spaces reserved for paying hotel guests. I had to park across the busy street. The solution was to wait until 10:30 to move my car which was impossible as I was traveling alone with a child. At this time I asked for a late checkout and was told no. The next day starting at 8:45 hotel staff tried to enter my room. Waking up my child when we had a long day of travel ahead. They proceeded to try and enter 4 more times until our 11:00 checkout. Extremely frustrating and disappointing on multiple levels. The cost did not meet the expectations of the amenities in addition the bed was not comfortable which normally I would not mind but given the experience wanted to add.

The staff was professional and attentive to the needs of my family, yes very accommodating. Southern charm and hospitality was displayed from the time I checked in. This is a family friendly atmosphere. I enjoyed my stay. You have to experience it for yourself, This is a hidden gem.

I had to say that my family and I enjoyed our stay. First, the staffing was friendly at all times. Second, the facilities were clean and in good shape. Finally, the food was delicious specially my 3 egg omelette. Thanks 😊

My husband and I going to South Carolina, to see our granddaughter graduate May 27. We also had a vacation in Hilton Head starting Monday, the week of May 30th. I wanted a supplemental hotel Reservation at the Garden Inn Summerville for the weekend of my granddaughter’s graduation. I called the hotel and spoke with a young lady, I could not understand what she was saying I repeatedly stated I’m sorry I can’t understand could you repeat that. I do remember saying to her I need a Reservation May 27 through May 29 as we have a reservation for HH starts May 30. I did not receive the confirmation email from the hotel, I did not worry, We have stayed at the Hilton Garden Inn in Summerville many times, as my son and his family lives there. However we DID get an email Friday 21st that said Friday 21-Saturday 22nd we were expected at the hotel. First of all we needed a hotel room from Friday to Sunday so we could leave Sunday and go to our other vacation. Second of all, last weekend was to early, my ONLY granddaughter graduates May 27th I asked for the manager who was extremely rude, as I try to ask him a question because again I couldn’t understand him so I said I’m sorry I can’t understand could you repeat that, he spoke over me, telling ME to wait so HE could talk. Later, he stated he heard me say on tape that I asked for Friday then HAD to HEAR the story above as I told the youngl lady this, HE heard me say Frid -Sun 27-29th. We have to pay for another hotel for this wkend.