Holiday Inn Express & Suites Columbia-Fort Jackson, an IHG Hotel

The breakfast was a perfect and the indoor pool was great for my toddler.

Overall decent hotel. Brooken door jam outside our room where it looks like someone used a crowbar at some point to break In room. Hallways weren’t clean, pool was small but my kiddos enjoyed it. High price room for overall quality

The service was okay, but the noise was very bad. Couldn’t rest at night, because kids was up until 2:30 am in the morning running up and down the hallways.

The hotel staff was very nice super sweet and professional! Room was neat set up. The beds were clean and comfortable however the bathroom which is one you also really want clean just wasn’t. The door has stuff sprayed all over it. The toilet seat has burns and stains all over it. The toilet has a horribly gross ring around the top you see once you or your child is in the tub. There’s stuff that comes out of the spout and into the water little brown pieces of something. Stains on the counter and around the sink drain. The elevator looked pretty rough. And the downstairs bathrooms were very dirty also. If this had been a cheaper hotel you wouldn’t be that bothered if it was 80 or so a night. But we paid almost 150 to get a room I could have gotten at a much cheaper price at other hotel chains known to be of less standards and got the same level of cleanliness. Just go ahead and stay somewhere cheaper. Tried to upload photos and it won’t let me. But I have several to verify.

We stopped through on a driving trip back from Florida to Ohio. Perfect for our needs and kids loved the pool. Great staff!

Very friendly staff! Very clean. My family felt safe! We were at another hotel by the airport and the accommodations were disgraceful! From now on I will only stay at the holiday inn when I travel

The property was very clean and safe area . I came in town to visit family and it was less than 10 mins from the army base in which my family lives. The hotel was very clean however the first night the bed was very itchy and uncomfortable. The next day the staff cleaned the room and changed the sheets much better. I’m assuming the first night the sheets were changed which is nasty but overall experience was great staff was friendly, overall cleanliness of the hotel was great!

Indoor pool great for kids, good breakfast

This hotel has great potential, but as soon as i walked in the front door i was overwhelmed with the amount of what appeared to be homeless people hanging out in the lobby. Sleeping on the lobby couch and everything. Started using the side door as to not have to fight my way through the amount of people. The room itself was okayish after we were switched. First rooms toilet didnt work and it was leaking everywhere. The cleanliness of the rooms was poor. Carpet pad under and between the bed was horrendously soiled and could use a shampoo. My 2 year old daughter brought me a fake fingernail from in the room somewhere. The beds were very squishy and uncomfortable for myself. The pool room i anticipated on being warm with it being an indoor pool but it was very chilly and unmaintained. Towels were all used and none available for my child. The whole hotel had a musty scent mixed with cigarettes. Breakfast was decent fir a free one. Sirens went off outside most of the night. Only had a one night stay and couldnt get out fast enough.

Beginning at 11:30pm thru 2:00am, some group of kids/adults thought it would very funny to bang on it foot and disappear. Our door was next to the elevator which made it easy for someone to hold the elevator door, somebody else bang on our door and then jump back on the elevator, my wife called the front desk who told her that four other people had complained. She advised that there were cameras in the hallways and she would be watching for the door bangers. Since it happened anywhere between 25 and 45 minutes apart, I guess she never saw them since it went on for two additional hours.