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The Restoration

4 star hotel
Kids stay free
9.6/10 Exceptional
(1007 verified Hotels.com guest reviews)
See verified family reviews (5)

generated by AI based on family reviews

Overview

The Restoration in Charleston offers a memorable stay for families. Guests consistently praise the friendly and welcoming staff who go above and beyond to ensure a comfortable experience for both parents and children. The hotel's spacious two-bedroom residences are perfect for families, providing ample space and comfort. The hotel's central location makes it easy to explore the city.

Guest highlights

The exceptionally kind, warm and welcoming staff who go above and beyond
The spacious and comfortable two-bedroom residences, perfect for families
The central location, ideal for exploring Charleston

About the hotel

An outdoor pool, a restaurant, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a rooftop terrace, and a coffee shop/cafe are onsite. Housekeeping is available on request.

Nearby attractions

The Restoration is located in Charleston Historic District, a neighborhood in Charleston with good shopping. Fort Sumter and Fort Moultrie National Historical Park and Marion Square reflect the area's natural beauty and area attractions include Charleston Museum and South Carolina Aquarium. Looking to enjoy an event or a game while in town? See what's happening at TD Arena or Joseph P. Riley, Jr. Park. Kayaking and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

Full-sized refrigerator
Laundry facilities
Microwave
Outdoor pool

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 restaurant and 1 coffee shop/cafe
2 bars/lounges
Breakfast available for a fee: usd 5-30 for adults and usd 5-30 for children
Coffee/tea in common area(s)
Room service available

Spa

Body scrubs
Body treatments
Facials
Manicures and pedicures
Massage - swedish
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - sports

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator

Things to do

Aerobics classes
Fitness center
Free bicycle rentals
Outdoor pool
Shopping
Spa services
Yoga classes

Outdoor

Pool sun loungers
Rooftop terrace

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Library

More

Fireplace in lobby
Renovated entire property - january 2016
Smoke-free property

Nearest Airport

Airplane
Charleston International Airport
16 km from this hotel
map

Reviews that mention...

Family Reviews

for The Restoration
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

5 reviews

Review data

5 star reviews

80%

4 star reviews

0%

3 star reviews

0%

2 star reviews

20%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about The Restoration

Latest reviews (5)

D

Diane

16 Mar 2024 - 17 Mar 2024
reviewed on expedia

5 out of 5 stars

Friendly check in and dog and baby friendly 🌈
r

raymond

7 Aug 2022 - 13 Aug 2022
reviewed on travelocity

5 out of 5 stars

The Restoration is a property and experience unlike any other. I have stayed all over Charleston and I lived there for over a decade and I have never had such a great experience at any establishment in Charleston. The staff were kind, warm, and went above and beyond to make me and my two kids ( ages 4 & 6) feel right at home. Many 5 Star rated hotels and resorts are great but the staffs smiles and attitude is very artificial and generic, you can tell they are just going through the motions. This is deff not the case at the Restoration. We will be back again and again.
J

Jeffrey

17 Jul 2022 - 21 Jul 2022
reviewed on hcom

5 out of 5 stars

2BR residence is perfect for families, it was huge and very comfortable. Perfect location too to explore town
A

25 Sept 2024 - 26 Sept 2024
reviewed on hcom

2 out of 5 stars

The hotel puts on a nice performance to appear trendy, but when it comes to basic care for its guests, it falls short. In addition to a cockroach in the room, the A/C stopped working overnight and by 4am became intolerable for us and our baby, leaving us with very little sleep. While the overnight staff kindly moved us to a new room, the morning staff lead showed zero regret or remorse for the situation. He begrudgingly offered one extra hour of late check out upon request, and demanded we pay 150$ / hr for anything further. He treated our lack of sleep and attempts to recover as if it was our fault, not the hotel’s broken A/C. We will go somewhere else next time that shows more care for its guests.
A

9 Sept 2024 - 11 Sept 2024
reviewed on hcom

5 out of 5 stars

If I could give 10 stars, I would. Everything from check in to check out has been a 5-star experience. Visiting Charleston was part of our babymoon and this hotel has made the stay wanting us to stay longer if we could.
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