Holiday Inn Anderson, an IHG Hotel

The young black lady working the desk for checkout was very rude to my pregnant daughter. She had my grandson 2 yrs old and literally brought her there due to weather to be comfortable and rest well due to having contractions and trying to get a 2 year old baby and herself out the room again in early labor she asked the young lady for a late checkout fir 12 and the rude lady said no you need to be out by 11. Thats why she called and asked! I have gotten late checkouts at every hotel just about even this facility with no problem. Then when I called to speak to a .anager she placed me on hold never coming back to the phone. I have NEVER had one problem here before but this is outrageous and unexceptional especially as often as I stay and put people uo there for business.