Residence Inn by Marriott Philadelphia Conshohocken

The carpet was a little gross and worn down. We also found that the room's air conditioning was very loud and cycled on and off all night, waking us up repeatedly. We also had a room right near a basketball court. Quiet hours started at 10, which was obeyed, but a little rough when our kids needed to be in bed earlier than 10.

This is the second time my family stayed here. We were here to visit my son to do work on his place so it is important for a goodgood night’s sleep in a clean hotel. Marriott has a réputation to uphold so we know we will never be disappointed.

To start off the room was not cleaned throughly. Next to the bed had not been vacuumed at least in a week and there was hair all over the bed skirt of our bed that was not ours. Secondly, the pool was freezing cold. They said it was heated to 82 degrees at all times so we took our thermometer down there and it was 71. So our kids could not swim on the morning of check out like we planned since a couple of the kids woke up with a cough. None of the staff came and squeegee the floor while we were in the pool even though multiple people came in to change the towels. Kids were slipping and it was dangerous. Lastly, they leave ear plugs next to the bed so you can block out noise for a good night sleep. The noise they are speaking about has to be from the HVAC system/Room AC. It was no noisy and loud every time it came on we were woken up multiple times and hardly got any sleep. I tried just turning it to the low setting so it will stay on constant but it switched back to Auto and would not stop but the room was too hot to turn it off. Will not be staying at that specific hotel again.

Absolutely would not recommend this hotel. when we arrived at the property, the entire common area, checkpoint and front desk area, was ridiculously hot as their air conditioning broke. We totally understand when things happen, but their attitude about it was horrible. When I asked them about it, the woman said how would you feel if you had to work here? When we went to bed last night we asked for extra pillows for the pullout sofa and a woman came to the door 45 minutes later with a sheet. We told her it was supposed to be pillows. She said she’d come back but never did so. Our kids slept without pillows. When I woke up in the morning and went down and said something to the front desk, she said oh what do you want me to bring your pillows now and I said we’re leaving today and she goes oh you’re just telling me about it. Is that it? When I called Marriott corporate to let them know what was going on they said that I had to take the matter up with Expedia that they had no way of controlling it since I booked her for third-party, which makes me not want to book through Expedia anymore either. It is as if we have no Recourse if something happens We asked for a room on the opposite side of the train track because when we got to our room, we found out their earplugs next to the bed. They refused to move our room. So unless you’re desperate, don’t book this property because you’ll hear the train all night long as well.

We were disappointed in the lack of hospitality and the cleanliness. The hotel is about a 15 minute walk to the nearest cafe and at exactly at 10 am, they shut down the breakfast, which is fair, but then there’s no coffee except the 1 pod in your room… which wasn’t replaced for 7 days!! We had 4 members of family and had 1 bath towel! We had to go on the hunt for towels!! Shower was plugged and didn’t drain, only to find out it wasn’t cleaned for quite some time and had wads of hair in it!! When room was cleaned, every third day, they didn’t replace all the towels or take the dirty ones! Very disappointing.

Grate fo families. However, it was not clear why they charge for parking and how much the charge would be and that it is charged for each day.

Upon checkin we couldn’t locate any staff. Once we did get checked in, we couldn’t get any blankets for our pull out couch. We also couldn’t get any creamer for our coffee or tea. Our room was supposed to have a bathtub shower combo. for the kids, we only had a shower. On our second evening we ran out of toilet paper and towels. We called to the desk three times, never replenished. We went and grabbed toilet paper and towels from the pool area. Around bedtime, our neighbors started smoking marijuana, and we went to the desk to see if the hotel would get the natter cleared up. Our room filled with smoke. The woman at reception checked us out of our room and gave us key cards to a new room on the other side of the hotel. We declined, as it was 11pm and the kids were sleeping. She told us to move or go home. It took us 90 minutes to pack and move, but at least we had toilet paper. Hotel said they would call expedia and get back to us with a partial refund, but they never did.

We were three adults and a baby, so the layout of the suite was good; two bedrooms and two bathrooms with a living area and kitchen in between. The front desk personnel were very nice, but the entire hotel seemed to be tired and in need of a facelift. The carpet didn't seem to be very clean and the sink in one of the bathrooms drained very slowly. Overall, the hotel needs a makeover. We won't stay there again.

It was close to family, but needs serious updating in the rooms! They now charge for parking, which they never did!!!!

Reception and staff are very friendly and helpful. The whole facility is very clean and smells great. The decor is very nice. Pool/whirlpool area is clean. The kids were also very happy about the basketball and cozy sitting area adjacent to the pool. We highly recommend!