Best Western Plus Bend North

This was a nice hotel in a very convenient location, close to Target, Trader Joe's, and many other stores and restaurants. I did call on Sunday or Monday before our trip the following weekend to check if the hot tub was in good working condition, and it was confirmed that it was. Then we arrive and I overhear that the hot tub is down and it was also blocked off. Huge disappoint! That was one of the main highlights for our weekend family trip, and we were all very disappointed. Also, something very sharp pricked my big toe between the tile and carpet, likely some staple or whatever is used to keep the carpet down. That hurt and bled a bit, but when I told the front desk, the maintenance person was right there and planned on taking care of it right away so that was really great to see and hear that they take those maintenance issues seriously. We would stay again, but would cancel beforehand if we found out the hot tub was down again. Probably call the day before our trip instead to check.

It would a good policy to have at least 1 ADA accessible shower room with 2 beds for families traveling together with someone who requires an ADA facility.

Unfortunately, I have to give Best Western Plus Bend North with a terrible review mostly with customer service. This would have been a go to hotel for us had this incident not happened. The hotel itself was fine however I was charged $150 for an incident that happened after my family checked out. We were accused of smoking in the room which is impossible because my husband and I are both non-smokers. We also had with us our 12 year old daughter who can absolutely attest to this fact. It is very unprofessional to acuse paying customers of wrongful doings. When I discovered the charge, I knew it had to be a mistake because I ALWAYS leave our hotel rooms or airb&bs in top notch condition. I asked to speak to the manager who wasn't there at the time so I called back again at the time I that she would be in and I was given the complete run a round. I still have yet to speak to the manager. I hope that the hotel does the appropriate thing and reimburses my credit card. I'm not sure how this even happened but it is concerning that hotels can do this even after charging high rates to stay there to begin with. We would have made frequent stays at Best Western Plus Bend North if this had not happened, but the hotel management can not be trusted here. Dont stay here. There are plenty of other options. I will follow up to let other consumers know if the hotel did the right thing and reimburses my credit card.

Had a really nice stay with my family we had 3 rooms there and everything was clean & comfortable. The Breakfast was great the staff where excellent was very pleased with our stay there!

Hotel was clean, and the staff was friendly. My kids had a great time in the pool while we adults relaxed in the very large hot tub. Only drawback was that the jets didn’t work in the hot tub. No big deal though. We had a great stay. Breakfast was excellent.

Pros: A quick 5 minute ride or a 15 minute walk to most restaurants and shops from the hotel. There is a gas station right in front of the hotel. Breakfast is served. No road noise inside the hotel. Has a decent gym and swimming pool. Cons: The room was very average. The door lock did not work. They asked us to use the deadbolts instead and told us it is safe. That is what we did. Since I was stating with my family, I would have felt more comfortable if I could have locked the door properly. Also, the exhaust fan in the bathroom did not work. The floor was wet without a fan. The look from the window I saw some homeless tents and R.Vs parked with a lot of junk. We closed the window and did not open it.

The hotel is great, convenient for where I do business there. People that work there are great, very family oriented.

Clean, comfortable and quiet. Pool was fun for the kids, hot tub jets were not working. Great breakfast selection, pancake machine wasn’t working.