Hampton Inn Wooster

Staff was rude. I walked in to check in with my family. The staff at the desk was not working until I walked in. Then she plucked a card from the rolodex and started to work. No hello, no good afternoon. She continued to ignore me for 3 minutes as I stared at her. Then she said, "Can I help you?" I was floored. This is the first person that I had contact with and already horrible customer service. The cleaning staff was also vaping in the athletic room next to the pool. She was nasty and angry for no reason. I travel to Wooster for work a lot. I will not be staying here again. Highly disappointed

Pool was closed which was a big let down for the kids in our party. The staff is wonderful, very friendly and helpful and the breakfast offered has many options

Booked a family staycation for the pool which was broken. Told itd work in the morning but it didn’t. They just turned the ax on in the pool area