Courtyard by Marriott Columbus Downtown

This was not a good place to stay with a small family. The valets do not help with baggage; they only park the car for you. The elevator did not work, so getting luggage upstairs was difficult. To top it off, the room given to us was right beside the elevator so people were coming in loudly all night right past our room. I would not stay here again, especially with kids.

Best things first, the rooms were VERY CLEAN!!! Also, beds/pillows were VERY COMFORTABLE, and the linens very nice. The lobby there were overflowing wastebaskets,during our stay. The coffee and cocoa bar were awesome! We were booked for 2 nights. Husband fiddled with wall thermostat the first night and we woke up cold, but he thought he just didn't know how to work the thermostat. We left for the day, returned, and it was cold. We decided to go to the desk, and "maintenance" told the front desk there was no heat in our room. Oh??!! So, we were moved to another room for our second night. I asked about a voucher or discounted stay for the first night, and was given two vouchers for a "free" breakfast on our day of departure. I don't eat breakfast, so it wasn't much of a consolation. Second night went flawless and the room was way more comfortable and updated than the previous room we had. Upon checking out, I again asked for a discount and was blatently told since we failed to report it right away (actually we assumed it would kick in overnight but it didn't), all she would offer were the breakfast vouchers. Okay, then. On another note, (1) there is no secure wi-fi at this facility; (2) the parking arrangements were a surprise to me - WE HAD TO PAY $35 PER DAY, PLUS TIPS, FOR VALET PARKING. That really adds to the bill, and, (3) the pool was too cold, even the kids weren't swimming!

It was pleasant and very comfortable. The workers were extremely friendly!! And the staff was very helpful. Definitely will recommend it to other friends and family!!

Avoid this hotel at all cost the rooms and bathrooms are filthy. If you have an ussue management will belittle and treat you like garbage. Please avoid this hotel and protect your family and love ones.

We stayed for one night with my family while travelling South. When you pull up, it is a limited time parking while you check in. You can park down around the corner (about 5 minute walk) or pay $30 to valet. We opted for valet after 8 hours of driving and 3 kids. The clerk who checked us in was very helpful and friendly. It was a little frustrating having a bunch of luggage to lug up about 6-10 stairs with no ramp (the elevator was broken - still). I’m not sure what their protocol is for someone who is unable to assist themselves up those stairs to the main elevators. Our first room didn’t work because the security lock was flipped across. So we had to go and get another room. Our room wasn’t the cleanest, mostly the bathroom. Perhaps the first one we were suppose to have was better. Pool was decent, a little chilly, but a jacuzzi to warm up in. The chemical smell was a little overwhelming at first, but better that than the latter. Overall it was fine for an overnight passing through.