Home2 Suites by Hilton Springdale Cincinnati

Great heated pool! Had to ask for towels to be put in pool area. Great gym. Rooms are nice, felt like it had never been stayed in before.. Tea and coffee were billed as always available but only cold coffee and cold water at the tea station in mid afternoon. Breakfast is good, waffles are great, though they struggled to keep the batter dispenser filled. They werenshoet on silverware. I let them know the situation, but after a few minutes as waffles were getting cold, my kids ate waffles with spoons, and I had to use 2 knives like chopsticks for mine. 2nd day they were running pretty hard to keep just a handful of forks in the drawer. Everyone was very nice and helpful, maybe understaffed for breakfast, but waffles are awesome and we got them transported to our faces anyway! I’d stay again.

We decided to stay here after staying last fall with our kids and having a great time. This year was a little bit different. The cleaning of the hallway was lacking. The entire stay there were crushed chips in the hall. The pool didn’t have any towels available and when asking for some at the desk we received hand towels. The icing on the cake was having our car broken into. I do understand the park at your own risk but the signs stating there are cameras isn’t true. We parked in the back close to the stairs and there are NO cameras in the back. Granted we were one of probably 20 cars that were hit we were not offered a discount or anything.

It was a decent clean place! I’d recommend it nice staff and nice room, definitely family friendly. Nice little area too

The reason why I gave a disappointing overall stay because as soon as we checked into our room there was children over is running and stomping and moving furniture. I call the front desk and was told they would take care of it. However, the noise kept going. It was very annoying. Needless to say you couldn’t get any peace. Honestly I feel like I should get a refund because I didn’t have a good stay due to this reason. It wasn’t relaxing what so ever. We left for a couple of hours and came back to still stomping over our heads. Running back and forth. I didn’t even call the front desk again because I felt like it was useless at this moment. They can’t control people and their children. I just wish they would’ve moved us once I told them the problem. Process my refund please. Oh I also got a recording of the loud noise from the room.

The rooms are spacious and the beds are comfortable. There are many dressers to unpack your clothes and a full couch so you don’t have to sit on your bed. There is a fully stocked kitchen with dishes and silverware, a dishwasher and a full-size refrigerator. These rooms are perfect for families with children. Also there is a pool and exercise room.

Our room was not cleaned to my standards. There was hair on every tile surface. Make up on the blankets--I don't wear make up. Some of the dished in the room were also still dirty from previous. One of the workers was quiet rude anytime we asked for anything. We made the best of our time traveling with 5 kiddos. They had a blast and we did enjoy the spacious room and breakfast food theg offered.

Would definitely stay here again one of the biggest hotels I have ever stayed in. Lots of room for the kids and family to stay all in one room. Thank u so much for a great two night stay.

While checking inn i was made aware that the pool was closed for maintenance my kids were so disappointed. The cleanliness of the room was subpar at best, no soap in the bathroom, we had only a small amount of shampoo in the dispenser...you can do better guys.

We stayed at this same hotel in Florida and hoped we would have the same experience at the Springdale location. Unfortunately from the start it was not the experience we expected. Our room wasn't ready when we arrived at 4 despite the check in time being 3. We were offered a different room, after waiting for 30 minutes, that was available which we accepted because our 3 kiddos were getting restless. However, the room we were put in wasn't equivalent to what we booked. It was doable but the sheets on one of the beds had a smear of what appeared to be more than just chocolate. But our main complaint was the professionalism of the staff. The woman who checked us in wasn't apologetic and somewhat careless about the room not being ready. Then on our way to the room the housekeeping staff was goofing around in the hallway and having personal conversations. I get we are all human but the guest experience should be a priority especially for those who choose to work in hospitality. We paid for 2 nights but ended up only staying for one.

We chose this hotel because we stayed at the Dayton location the weeken prior and our stay was fantastic. With that being said, The hotel seemed to be very clean, however, there are no vending machines on the entire hotel and only a very limited and pricey selection of items in a small cooler on the ground floor next to the registration desk ( which is inconvenient unless your room is on that floor ). The complimentary breakfast was not great and was cold even fifteen minutes after it was available. We also had a group of kids running and screaming down the halls while beating on other travelers room doors until around 1:00am and nothing was done about it. We were traveling with children and also needed to be up around 5:30am. I would not recommend this stay.