SpringHill Suites by Marriott Durham City View

Perfect for traveling with toddlers and other young kids. My only complaint is the design and location of the bathroom makes it hard to stay asleep when someone uses it in the middle of the night. The door is glass and is in front of the beds, so light shines brightly out, and the flushing sound is close and loud.

In general, the facility and our stay were fine, except the check-in service. The front desk agent was not very professional. First, I felt that I was not welcome since there was no greetings, no smiles when I walked to the counter for the check-in. She kinda gave me a look "you, next". Second, I was asked twice about my car color (black) for the parking tag. After the process was about to be done, she handed me the tag with wrong information (white color). Then she blamed me for providing it incorrectly to her. Also, there were no basic Customer service phrases to show the hospitality as I left the counter. Very disappointed about this experience because most of the time our family traveled, we had hadn't any issues like this at other locations.