21c Museum Hotel Durham

Hotel was average. hotel had a very intriguing vibe but the buildings interior screamed for simple updates & upgrades. The room hallways and floors appeared to be that of a extremely unkept senior citizens building. Some moments you could get positively lost in the “museum” type deco vibe,& then you would come back to reality upon seeing smudged finger and hand marks on the walls that appeared like the hotel’s interior was that of a buildings exterior walls. Our rooms appeared pleasant at first glance, but as you inspected, you can see areas of filth as well as the smell of wet rug. Our rooms faucet was broken and would poor water throughout the sink top and floor. Average hotel at best, but the location allowed access to more areas and restaurants which was a plus. Ultimately the stay was average, the hotel was ok but the worse part was being consistently greated by the homeless individuals upon our nightly returns to the hotel. By far the most unpleasant experience was the homeless people waiting near the hotel and hassling you for money. 2 out of the 4 experiences of vagrant harassment turned into down right verbal assaults and intimidation. When you’re with family and children it’s the last thing you wanna deal with. Ultimately it’s not the hotel’s responsibility to deal with the homeless but i want to make a clearer picture of our stay. To bring some positivity to the review, I did find the check in staff very professional & helpful. I wll not be returning.

During the massive holiday storm of 2022, got canceled by Southwest, but hotel was unwilling to offer refund or credit. Very inconsiderate. I won’t be staying there on my subsequent trips to visit family.

We stayed here for my son’s wedding and the staff was so friendly and supportive. They asked about the wedding, brought my car around promptly, responded to requests efficiently, did everything they could to help. After 3 nights, they felt like family! It Is a downtown hotel with valet as only parking option. With the amount of stuff we were hauling, I would have preferred to be able to access my car- but Donald made valet as easy as possible!