Hampton Inn & Suites Charlotte Airport Lake Pointe

At the last minute we decided to head down to Charlotte for a weekend to spend time with the grandbaby everything worked out for us and we enjoyed our stay. Was a little sad about paying parking I will still be willing to return. Check in and check out was seamless.

This was an amazing hotel! We stayed with family and friends. The lounge area was fantastic for a place to gather. The kids enjoyed playing pool. Super convenient near the airport, clean, friendly staff and great breakfast. Would highly recommend.

Overall a great place to stay with family

We arrived at 2am driving from Clarksville TN. I knew that we would arrive this late so around 8:30 pm I called to inform the night shift staff when we would arrive and gave them the names for both rooms reserved. Upon arrival, I was able to check in but my daughter’s room was canceled. We had 4 children and 6 adults with us and we just wanted to get to the rooms to rest because the next leg of our trip would begin at 10 am. The staff informed us that the room was canceled but Expedia confirmed the room was not canceled and to make a long story short it took over an hour to get the key to the other room that was paid for and reserved. At first the front desk was going to make me pay for another room, even after I showed her the reservation and the confirmation of the rooms paid. The issue was resolved however the length of time it took to get the room, with the children restless and adults ready to sleep, should have been quicker.

I was told when I called the hotel prior to booking that there is a shuttle that runs 24/7 and that even if I checked in after midnight and needed to leave at 5 am this would not be an issue. I made sure to call ahead since I was traveling alone with my 3 kids and none of us had flown before. At check in I was told that all morning flights were booked. In order for me to get to the airport, I had to take the shuttle at 2 am with my kids. Our flight later got delayed for several hours, which was not the hotel's fault, but we ended up being at the airport for 12 hours. This could have been avoided if I would have had a shuttle to the airport at the appropriate time as I had been promised prior to booking. I only used the hotel for 30 minutes and was not offered an apology for how things worked out. I also don't think that $140 is a reasonable price for hotel and parking after dealing with this. Lastly, when we were supposed to be picked up by the shuttle we waited nearly an hour. In general I really like Hampton Inn for their reputation, however this was a horrible experience. Maybe this can be addressed with staff so that it does not happen to someone else.

Convenient from the airport, quiet and clean this was perfect for our layover with kids as the room was very spacious and the breakfast pretty tasty