Hampton Inn Bermuda Run

Myself, my husband and our 3 children booked this hotel after my son was admitted to Brenner's Children's hospital unexpectedly as we live over an hour away. The staff, and especially the manager (I think her name is Crystal) have been PHENOMENAL! They are incredibly kind, helpful and sympathetic. As soon as they heard about our situation they went above and beyond to make our lives as easy as they could in our difficult situation. The property and our room is clean and comfortable. The breakfast they offer for free is hot and delicious and there's lots of options! The pool area has just been painted and they have a large pool, a hot tub and TWO huge waterslides! The best part of the pool area is definitely the slides and a huge bonus is that the slides do NOT drop into a pool. So kids, like my special needs son, that can't swim, can still go on the slides and you don't have to worry about them drowning. There's also a small arcade! We stayed for 3 nights (we originally booked 2 but we needed an extra night while waiting for the Ronald McDonald house to get us in and they went above and beyond to give us an extra night at a rate we could afford. Which is incredible seeing as this was on a holiday weekend!) and we were happy and comfortable the entire stay! There's also several restaurants and shops right next door. Thank you so much to the staff at Hampton Inn for making a hard time less difficult and for going above and beyond! We would recommend to EVERYONE!

Great place to stay with children! They loved the pool, the water slides, and the hot breakfast.

The staff was amazing and made it feel like hanging out with the family!!

Mark (at the front desk) & Julianna (breakfast staff)were Extremely Rude to myself and my children. IRA (front desk) was simply AMAZING! the facility was understaffed and he catered to each member with full respect and accommodations. Ira was polite when there were time consuming issues with the computer downloading in the beginning of our sign in. He needs to be recommended for his hospitality and inviting attitude to.

It started out as pool was closed after saying it was open on the phone. the kids pitched a fit we spent nearly $200 and drove 5 hours there due to they had a water slide .get there it was closed . Said would open in the morning morning .the kids went down 2 times And they closed it again , no I'm sorry just kids screaming and crying because we drove so long to do it no apologies no let them go one more time. Very disappointing. When i called to get room i explained what we were doing. Coming back to room from breakfast, someone was in my room starting to clean it, our stuff was everywhere. She saw us said sorry and left. All we wanted was to give our kids a easy day, caused they Daddy is military in Hawaii and this was last day, before getting back on the plane. They left very upset and disappointed. Not the way to handle things, these military kids go though enough. Not pleased at all.

The site we used did not tell us the pool and slide were closed for repairs and that is what our kids wanted the most was the pool. Upset!!!! But the rest was good. We should have been told that the pool was out of order before they took our payment

We picked this hotel because of the pool/water slides. There were paint chips floating in the pool and hot tub. The hot tub was green. It was warm inside the pool are which was not a problem but the staff would not allow any water in the pool area. What sense does that make?! I brought 2 young children that kept having to leave the pool area and go out into the hallway to get a drink of water. The “water police” at the pool was rude and annoyed with everyone. At check in, there was a drunk patron that the staff was allowing to linger near the desk and interrogate everyone including my children. I could barely hear the desk working bc he was so loud and obnoxious. This hotel was very overpriced for what we received. Would not recommend.

Great trip over-all. The water slide was nice and the kids loved it.

I booked a king room with sofa bed that is shown on hotels.com. However, upon arrival was told by front desk clerk that they do not have these rooms at all on the property. Was told to either take two queens or not stay. Since we had already driven 5 hours to stay at this hotel and had our children out of the car, we decided to stay. We took up the issue of only having 2 queen beds with hotels.com. Room wasnt clean (raisins in bed and office chair, hair in tub), pool was closed upon check-in but opened later. Pool was only enjoyable thing about hotel mainly for the uniqueness of the water slides. Staff kept saying that since we didn't book directly through them that I had to just deal with it. Also was told that Hampton Inn is the bottom end of the Hilton chain so what did I expect.

Absolutely a gem of a stay. Wonderful staff, kind and helpful at every turn. Great little pool with slides just enough to occupy kids (9&12) without being a ordeal for parents. Clean, good food, and great parking and access to rooms. Highly recommend for a family.