Residence Inn Long Island Islip/Courthouse Complex

I stay at this hotel twice a year or more to visit family. This visit was horrible. No shower curtain on the shower, TV's were not working in the room. Breakfast - don't get me started. There was a large group staying there who took over the breakfast area and cleaned out the food, leaving little to nothing for others to eat. Overall a horrible experience. Not sure if I will be coming back, which is a shame as it is the closest one to the family.

Morning and afternoon staff is perfectly fine. The night staff don't want to be bothered mostly. Using the Bonvoy app for Marriot with the night staff was useless as the night staff either never showed up, took 2-3 hours to show up, or called 2-3 hours after basic requests (towels, linen) to see if I was awake and marked the request as complete despite not showing up. It was easier to go to front desk and make requests, which they generally seemed annoyed about. Dishwasher in my room was broken. Leaked soapy water across the floor. Told front desk and they sent a maintenance person who just wiggled something back into place. The leak was coming from BEHIND the dishwasher, so I just never bothered turning it on again and used it as a drying rack instead. The other guests are generally fine and respect the quiet hours. Even the families with kids were respectful. There is a lot of coming and going on the first floor, but not enough to be bothersome.

Pool was closed for maintenance...told to use pool at another hotel located next door. I am handicapped, so it was difficult to get to the other hotel. Once I arrived, I was told that pool was closed as well. Very disappointed that the staff did not communicate this beforehand. I contacted Expedia for compensation and was told the hotel would not approve any type of refund. Very unsatisfied, I had planned to have family come enjoy the pool

Our family of 3 (including a 2 yr old) were at the hotel for a long weekend and had an excellent stay. The room was large and clean; the bed was comfortable; the pool was nice; and the breakfast was fantastic! All of the staff was friendly and helpful. Our son didn’t want to leave. We will definitely be staying there again when we are in the area.

Perfect for families attending the lacrosse tournaments on the SUSA sports complex! We will be booking again next year.

Stayed here multiple times and always enjoyed it. It's one of the few pet friendly hotels in the area when we visit family. I wish the per deposit wasn't so expensive, but they are very accommodating and the rooms are clean. I have stayed in other pet friendly hotels that stinks and smell like animals because they never get them clean. This one has never been an issue and my dog is comfortable here.

Our stay was fun! We liked having extra space and two rooms. It really makes a big difference when traveling with kids and more than 2 adults. Rooms and beds were clean and moderately comfortable. The pull out couch had a large stain on the under side (looked like blood) so I didn't want my kids sleeping on that. The pool was a big highlight for my kids but there was not enough towels which was a bit challenging. Overall we were happy with our stay and would return.

We have stayed at this hotel many times will. Even be back again this week for a family function. Very pet friendly and a wonderful staff

family friendly accommodations caring and courteous staff good complimentary breakfast

Will stay there again. Great for kids and pets.