Fairfield Inn & Suites Albany East Greenbush

a bad smell in the room, to the point that my son can't sleep, I went and asked the receptionist if she can help me change the room, she told me if you want to change I will charge you more !!! anything and it’s beyond logic! if they don't choose a room as soon as we arrive! My children's bed is not comfortable at all! a bed full of spring! It was my first time and it will be my last in this hotel!

This hotel served its purpose for our family on our road trip through NY State. It is just off the highway, clean and check in was quick. There is very limited dining and not much else around the hotel. There is a Denny’s & Cracker Barrel in walking distance, everything else is a short drive away.

Bad smell everywhere, dirty and zero kids friendly.

Quiet and clean for one night staying. But kids were disappointed because the pool was closed.

The hotel did not mention when booking that their pool was closed. Instead they told me when I arrived then gave me an option for free cancellation, as if I would be able to booked somewhere else last min. The room seemed to be clean however, the shower and sink had hair on the walls from the previous customer . So I was not able to use it. I dropped a pen on the floor and went to go get it and there was white splatter on the floor and on the leg of the bed . Needless to say that pen stayed down there . So gross especially when I stayed there with my child

I expected better service and amenities considering the pay ($131). First, I booked a room for 4 people and there were only three towels. On my way out I asked for an extra towel to be brought to my room, got back and there was no extra towel. Elevator was broken and we were on the 4th floor. When we got back at night, no soap, shampoo, or conditioner. Bathtub was clearly not cleaned from previous guests (we found three hairs in it). Then at about 3am I woke up because it was very hot. I realized that the air conditioner was off. I turned it on and nothing happened. I lowered the temperature to the lowest setting and it did not work. I finally called the front desk and all they did was offer to move to a different room (wake up my kids and get all of our stuff at 3am), to which I declined. After a while the air conditioner started working on and off, and eventually got to a more comfortable temperature. Staff was courteous, but useless. Their apology did not feel sincere. I was disappointed with everything.