The Towers at Lotte New York Palace

About the hotel

Along with a restaurant, this smoke-free hotel has a health club and a bar/lounge. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include a coffee shop/cafe, spa services, and a business center.

Nearby attractions

The Towers at Lotte New York Palace is located in Manhattan, a neighborhood in New York, and is in the entertainment district and near a metro station. The area's natural beauty can be seen at Central Park and Bryant Park, while Broadway and Metropolitan Museum of Art are cultural highlights. Traveling with kids? Make time for American Dream, or check out an event or a game at Madison Square Garden. Guests appreciate the hotel's location for the sightseeing.

Popular amenities

Family friendly

Dvd player

Free area shuttle

In-room child care (surcharge)

Laundry facilities

Microwave (on request)

Refrigerator

Rollaway/extra beds (surcharge)

Wifi

Available in all rooms: free wifi and wired internet

Available in some public areas: free wifi and wired internet

Food and drink

1 bar

1 restaurant and 1 coffee shop/cafe

Cooked-to-order breakfast available for a fee weekends 6:30 am–noon: usd 16-26 per person

Room service available

Spa

Aromatherapy

Body scrubs

Body treatments

Facials

Manicures and pedicures

Massages

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Dry cleaning service

Laundry facilities

Luggage storage

Multilingual staff

Porter/bellhop

Tour/ticket assistance

Turndown service

Wedding services

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices available

Braille signage

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Phone accessibility kit

Roll-in shower (select rooms)

Stair-free path to entrance

Visual fire alarm

Wheelchair-accessible concierge desk

Wheelchair-accessible fitness center

Wheelchair-accessible path of travel

Wheelchair-accessible path to elevator

Wheelchair-accessible public washroom

Wheelchair-accessible registration desk

Wheelchair-accessible spa

Things to do

Health club

Shopping

Spa services

Outdoor

Garden

Conveniences

Atm/banking services

Ballroom

Banquet hall

Elevator

Gift shop/newsstand

Newspapers in lobby

Reception hall

More

Smoke-free property

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Nearest Airports

La Guardia Airport

9 km from this hotel

Newark Liberty International Airport

18 km from this hotel

John F. Kennedy International Airport

21 km from this hotel

Reviews that mention...

All reviews (6)accesibility (1)location (4)clean (1)staff (6)

Family Reviews

for The Towers at Lotte New York Palace

4.5 out of 5 stars

6 reviews

Review data

5 star reviews

83%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

17%

We have selected a sample of reviews which reflect what families have said about The Towers at Lotte New York Palace

Latest reviews (6)

L

Leah

13 Jan 2024 - 15 Jan 2024

reviewed on hcom

5 out of 5 stars

Staff is extremely helpful and courteous. Elevators are speedy. Hotel is elegant and clean. Perfect room size for a family of 4. When we arrived early, we were notified that our room was ready early and allowed to gain access without additional fees. SUPER appreciated this since we’re tired from travel. Location is convenient and walkable to many shops and restaurants including Central Park. Would definitely stay again!

p

prakash

28 Dec 2023 - 31 Dec 2023

reviewed on expedia

1 out of 5 stars

They gave away our room had no empathy suggested separating us from our kids. They were understaffed and overwhelmed.No customer service, Terrible!!!!

M

Matthew

26 Dec 2023 - 30 Dec 2023

reviewed on orbitz

5 out of 5 stars

Excellent staff and location. It has big rooms for NYC. Great for families and long stays. Restaurant options are ok, but you have so many options in NYC.

C

Christine

25 Aug 2023 - 27 Aug 2023

reviewed on orbitz

5 out of 5 stars

I loved staying here ! Great service, everyone was so friendly and really accommodating to all my needs especially for my kids ! Highly recommend !

r

rustam

14 May 2022 - 18 May 2022

reviewed on hcom

5 out of 5 stars

The location of this property is A+ We had a junior suite on the 42nd floor which was excellent. Mid stay for internal operational reasons we were asked to move to a different room, and as a very pleasant surprise we were moved to the presidential suite on the 50th floor- the suite was exceptional in all respects . Francesca at senior management was fabulous on the room moving . The hotel staff in general were friendly and helpful Room service / in room coffee etc. is the only aspect that needs to up its game - this seems a trifle out of sync with all else -perhaps the last remnants of the pandemic effect.

M

Mark

21 Mar 2022 - 26 Mar 2022

reviewed on orbitz

5 out of 5 stars

We recently returned from a 5 day family vacation to NYC. Absolutely loved our stay. Spacious room for a prime midtown location with a beautiful view. The room clearly had a recent facelift and was not dated. The staff were so friendly and attentive to our needs. The hotel was renovated from an a 1880's mansion. One night our server offered to give us a tour of the mansion. You could see how proud the employees are of their hotel. We would highly recommend a stay at this property.