Fairfield Inn by Marriott Binghamton

We always stay here when visiting our child at Binghampton University. It is very clean, and rather close to the college. The hotel offers free breakfast as well as many dining options for lunch or dinner near the hotel.

The property was nice, clean and very convenient. The staff (Claire? working the front desk) was the worst customer service person I have ever encountered in my life. Rude, ignorant and angry towards myself and other customers during check-in. Literally yelling at guests. We ordered some takeout and were sitting at the tables in the breakfast area along with some other families finishing our food. The front desk staff came over and said this area was closing and we had to leave now. We moved outside to the parking lot where a few other parents from the tournament gathered and were talking. At night so no traffic at the hotel, no loud noises or commotion, no disturbance to other guests or the staff. Instead of her walking 10 feet and telling us we could not gather in the parking lot, she called the police. 2 cop cars showed up to tell us to leave. As someone walked through the lobby and mentioned to her that all she had to do was ask us not to stand in the parking lot rather than call the police, she started screaming at the guests. I would stay at this hotel again, but if I walked in and saw her working I would consider going somewhere else

We were very disappointed upon arrival to find only 1 pool instead of the 14 expedia advertised. After travelling for a few days in a car we booked this place so that our child could get some energy out only to be deceived by inaccurate advertising. Check in and service were outstanding.

Check in was not ready. Had a baby so we didn’t have a choice but to use a different hotel. Staff was unfriendly and not willing to help at all. Hotel was dirty and had numerous people asking for rides and money in the lobby. Pictures look nothing like actual property. Refused to refund even though the room was not ready because I booked with a 3rd party. Never again.

The pool was very limited as to how long it was open due to construction which even when I called was not informed about , the breakfast there was like nothing the food was not fully cooked , they ran out of a lot of things . Ran out of creamers for coffee and milk . There was an awful smell in the hall where our room was bc of the construction and being I had a baby was an absolute horrible experience .