Mandalay Bay Resort And Casino

The 2 bedroom suite is an amazing space. Highly recommend for a family or boys night

I’ll start with the good things. It was clean. We ate at the Seabreeze restaurant twice and the food and service were excellent. Outside of that, there was much to be desired. We were there for the weekend to see a concert at Sphere, to shop and gamble. At midnight on a Friday night when we returned from the concert, there was only ONE place in the resort that was open to get food—2 types of salad, pepperoni or cheese flatbread pizza, 2 or 3 deli sandwich options, and pastries. No seating to be able to sit and have a meal. Staff at one of the little convenience shops for sodas was rude. Lack of seating in the lobby, particularly near bell services. Just stand over to the side and wait for your bags. The A/C in the room didn’t feel cool. If you TOUCH the snacks or items on the dresser/minibar, you will be charged—there’s a sensor. Thankfully our kids are 16. You can’t use the fridge in the room to store leftovers or you get charged?! The front doors to the resort don’t open automatically and no staff is there to open them, so you have to struggle with your suitcases and the giant glass doors. Several staff were blatant about expecting a tip (I’ll be the one taking your bag, but someone else will be the one bringing it back—said 2x). This is not service/hospitality, and it MOST DEFINITELY does not make me feel like I want to come and spend my money gambling here. We loved Sphere and we will be back for that, but I don’t think we would stay here again.

Mobil check in and out with phone keys is very quick and convenient with MGM App. The room is clean in general with comfortable beds. There was hair stuck on the shower wall from previous guests and the shower drain is slow in our room. Do not touch anything at the convenience bar. Outrageous price for $25 per bottle of water. $50 if you would like a mini fridge in your room. Ice is free. Camp at Mandalay bay with a drug store ice box to have cold water & milk for the kids is not exactly family friendly. The pool water is chilled for the hot summer days. But too cold for younger kids who took over the hot tub because they can't stay at the regular pools or lazy water for too long.

The registration desk is highly disorganized. I checked in at 10 am to make sure my friend and i could get adjoining rooms for our 14 year old kids to hand out. They said we would receive a text at 3pm (standard check in time) with our room assignments. My friend received a text, but I did not. I went to the kiosk check in and turned out we were both assigned to the same room. I went to the front desk and they said my room was not cleaned yet. I went up to my friends room and waited. Around 3:30pm I called the front desk and they said my room was ready however, it was on a separate floor and not adjoined. Someone room my room assignment. They changed the room back to the adjoining room;however, it was still not clean. I waited and still no text that my room was ready. At 5:45pm I called again and the room was still not showing as cleaned. Each time I called the front desk, I had to hold for 15 mins before anyone picked up. I went downstairs again because the front desk people were all matter of fact that the delayed check in was normal and nothing they could do about it. They offered nothing my inconvenience. I went down to the reg. desk and there was a line going back to my elevator close to 50 people! I asked the front desk for help and they said my room was ready; however, I never received a text message! They offered me $50 meal credit, but when i went to check out the credit did not show up. I forgot to mention that 2 of my pool floats were stolen at the pool!

Chaotic environment. Lack of security- intense partying in rooms with no security monitoring. We did not sleep the first night. Was on hold for 15 minutes to get ahold of anyone at the front desk. Pool environment was dirty. Not a place for kids. We left for another hotel for the remainder of our visit. Mandalay Bay manager offered no apology and refused to give any money back

I reserved a baby crib when I booked the room and reminded them that it was needed when I checked in. I was very disappointed that it was not available until I left the hotel.😓

Great for family

Way too many families with kids and not relaxing. Volleyball tournament and just overall too crazy.

Came here a while back with my family and have not gone back just due to pricing but this year for my daughter’s vball tournament, I was able to book early enough and able to get a reasonable price. Very convenient to be here. Walkable to everywhere especially the convention center. A VERY BIG PLUS IS THE POOL AREA. Friendly to all ages. Food available for order and walk up and the adult drinks are uh-mazing. You do have to get there early to get some shade. The rooms are not as updated but still very clean and spacious. Love the view all around. The shower did pool a little. Maybe took about 2-5 seconds to drain while showering. I was able to step away from the drain and not touch that water.

When you rent a room with a bed and pull out sofa, you expect the sofa to have bedding and pillows accessible in your room. There were no bedding or pillows and it took the hotel staff over an hour and a half to deliver them. While we did wait until it was bed time for our children to set up the sofa bed, the 1.5 hour of wait time seemed like poor service. I expect a lot more for the prices they charge. On a positive note the main bed was very comfortable and I really liked the pillows.