Home2 Suites by Hilton Olive Branch, MS

This propert was awesome when it opened a few years ago but is slowly falling into disrepair. The breakfast buffet was only ever half stocked, often out of dishes. Room had dirty grout, the shower didn’t drain, and the toilet wasn’t properly seated. Felt like I had to bring my own Lysol. There for 5 days visiting family and never had room service even though we asked once. We used to love it here because it fit our family well but we will try another place next trip.

Showed up and couldnt get the room we booked. Nobody cared. Sat in the lobby and watched this happen to at least 5 other parties upon arrival. Offered some points as a consolation - who knows if that ever happened. Finally got an accessible king room - made it work with our family. Place is pretty dirty - stains on carpets, trash laying around. Ran out of food for breakfast. Couldnt find anyone to replenish. Finally did, but they didn’t care. Seems like this is all standard practice for this hotel. Forgot to mention the fight(?) that supposedly happened on the lobby patio at about 10p where 3-4 police cars were summoned to the scene. Blue lights flashing into our hotel windows while we were trying to put our kids to bed. This place missed the mark on just about every level. Oh and my sister got bed bugs from staying in her room (thank God that didnt happen to us)

Staff was awesome and the room was very large. Perfect for a family.

Great stay, nice large room with 2 queen beds and a sofabed for our family of 5 to stay while passing through for the night. Great area, and lots of options for food. Great Breakfast!

My daughter and I was really excited about our vacation which was back home in Mississippi. We recently suffered the unexpected death of my husband and my daughters father. So we get there and it’s loud, noisy and the male at the front desk wasn’t interested in anything but moving us along. So I’ll try to make it short. This hotel bumped me into a king room rather than a 2 queen room because there were baseball tournaments happening. Then they billed me after I paid upfront with Expedia. When I checked in the male staff member said he seen nothing that said I prepaid. I booked this room a month ahead. It looked beautiful online I took my time trying to pick a hotel that was beautiful outside too with the lights and fires going like I seen on line well I’m never seen it. What I did experience was the baseball family’s took over the hotel always in the pool running screaming unsupervised and when they had a cook out in the barbecue area there was so much trash . I was very disappointed my daughter too. The only good thing I can say is there was a male staff member that was more than happy to sort out that I was billed twice and he took $75 off our stay which was the pet fee because we didn’t get the room we booked a month ahead on Expedia. I will never stay at on of these hotels again.

Overall a really great stay with the family. Some things could’ve been cleaner. My one year old got black stains on her legs from crawling on the carpet so not sure the last time that was cleaned. Dust all in the bathroom but no big deal. Dishwasher was hard to open so someone may want to check that out. Employees were super nice!

My family of 5 stayed for two nights only because there were no other hotels available. The key card machine was down so they were unable to give us a key to our room which would not have been bad if there was someone at the desk to let us in when we needed to. I had to wait ten minutes for someone to show up to be let in my room on the 2nd floor. The breakfast was bad: squished bread wrapped in Saran Wrap, spoiled pancake batter, cold coffee, and warm milk. When we checked in there were women in the office talking loudly and saying how they were ready to go home. The room was clean but the bathroom faucet was broken and the bathtub had a chips in it. If I was able to find a different hotel for us to stay at the second night I definitely would have. I will not stay the night at this one again. The worst home 2 suites I have been too yet!

The condition of the hotel has declined and I would not stay here again. I booked a connecting room for my family and I. The hallway smelled like garbage and fish. The rooms had not been cleaned properly, and had dirty socks and trash under the mattress of the pull-out sofa. The sink in the kitchenette area had a leak, and rolling tables leg was broken (all of which I reported to the front desk staff). The sofa and chair cushions had questionable stains. I reported all these issues, and waited for the GM to come that day, but no one has responded. I was very disappointed with this stay and the response from management.

Great hotel. Perfect for families.