Best Western Plus Olive Branch Hotel & Suites

For the price I really expected better. When I arrived and checked in and received my key. I went to the room. Once I entered the room and had a loud smoke smell which I booked a non-smoking room. I booked a non-smoking room because I’m allergic to smoke . So yes I had to take medicine because of the smoke smell. I went back up to the front to explain the situation and the employee only said they were sorry and said they had no one to clean the room but if I wanted them to come in they would dust. Later that night police and ambulance arrived because a guy gave a kid a edible gummie and he had a bad reaction I guess . So that went on for awhile. The next day I went up front to explain the situation about the room and I wasn’t satisfied and the employee which was a lady just brushed it off and didn’t say anything. I also asked if they had another kitchenettes suite and she said they only had the one I was in. Which might I had was located at the end of the hall where they do laundry and mens and ladies restrooms so during the day while trying to rest all you here is a toilet bowl flushing. They could’ve stated that about the room someone books it in the description. The staff wasn’t helpful or friendly at all. Every time I went to the front desk for something I had to wait because they were outside smoking not paying attention. Really I should’ve been refunded because the stay was not pleasant at all. It looks new but the furniture was old in the room.

Couldn’t ask for anything else, everything and everyone was perfect. I’ve never stayed at a property that felt like home. The housekeeping staff was like family, they made me feel more than welcome. Couldn’t have chosen a better place to stay.