Fairfield Inn and Suites by Marriott Batesville

Showed up around 10:30 with my 3 kids after driving since 7am. They had given my room with 2 beds away and only offered me a king bed as a solution. I told them this was unacceptable bc I have my kids with me and needed the 2 bed. Manager cancelled my reservation. It was embarrassing

The rolling chair in my room was clearly broken and I almost fell out of the chair. There was no way that the cleaning person could have missed this broken chair. I was there for 3 days and placed the broken wheel in plain sight and nothing was done. I asked for clean towels and was told the towels were being washed and I would get them later. It never happened. The breakfast was cold every morning and the same breakfast was served everyday...NOTHING CHANGED!!!!! A family member traveling with me was given a filthy room. He insisted on a room change and was obliged...the second room had no hot water for more than 34 hours and management would not change his room because there was not one available. His room was NEVER properly cleaned and he was there for 3 days. On the second day, a cleaning person entered the room to supposedly clean it, but did not, as there was dead spider on a towel and the towel, along with the dead spider remained in the exact spot. When we returned for the evening, my family member discovered his room door had be left open by the cleaning person and we had be gone for more than 11 hours!!!! I and my family members stay in the Marriott brand quite often and this is the worst hotel I have ever encountered with Marriott. I will never stay in this hotel again, though I will be in the area again, as I have family there. Fairfield Inn...DO BETTER!!!!!!!

The room was not clean, the pool cut the bottoms of several kids’ feet, there were issues with keys not working and even people being doubled booked to the same room. Wouldn’t stay there again.

The general manager cancelled our reservations several days prior. I didn’t see her email and showed up to a sold out hotel with my Expedia reservation number. Got to put my family in someone’s extra bedroom for the night. This hotel will cancel your 3rd party reservation. Beware!

Nice hotel and property. Convenient location for our family stay.