Courtyard by Marriott St Paul Woodbury

I love this place. I now regularly stay there with my baby. The staff are always friendly and helpful and there’s a Starbucks coffee bar! The facility is clean and rooms are nicely furnished. This is my GO TO staycation.

It was a frustrating and irritating stay. Terrible customer service. Poor cleanliness. We will never stay at this hotel again. We were there for a 2-day meeting for our 7 year old daughter. We registered several weeks in advance for the larger suite with 2 queen beds and a sofa. We did this because we have 2 small kids and my son has a medical condition where he must sleep sitting up. The sofa helps him do this where he can sleep while stretching out his legs. We arrived early. Where we were placed was a much smaller room with 2 queen beds. After talking with the staff, we were told they were full up - they did not have the room for which we registered. They told us our only option was to find another hotel for the 2 days we were there for the meeting going on in this hotel. I asked to talk to the General Manager and was told they were not there nor was the Assistant GM - even after several tries to visit with someone in management. I contacted Expedia who tried to help us and even they were not able to contact management to help us. We ended up staying there out of convenience and because we could not locate another close-by hotel with a room. About the Hotel: although the hotel looked new, there was definite wear and tear - things like broken tiles and tears in the bedding). The staff was generally cordial but I never saw a smile. The hallway outside our room smelled of cigarette smoke and there was trash in the hallway that sat there for our entire stay.

Visiting family close by. Easy on off highway

I was in town for a family event, and drove north on day two. This was a fine spot to spend the night. Reliable Marriott beds. Good shower. The elevator lobby and elevators were weirdly warm and smelled like dirty wash cloths. Not great but brief. I didn’t have any drinks or food because it’s so close to restaurants and shopping.

Everything was great with the property except no one was at the front desk when we arrived. We had to wait about 5-10 minutes as the front desk person evidently had left the building because he drove up and ran in the front door. Then we had to leave early due to a family emergency and we wanted to purchase a couple of snacks and the front desk person was off attending to a situation. We were able just to leave some cash with someone from the back office. Everything else was fabulous!