Hampton Inn Detroit/Auburn Hills South

Room was clean. Beds were comfy. Front desk was helpful when needed. Good breakfast-kids always love the waffles. Pool could of been cleaner for my liking- could see debris at the bottom of the pool. No one present at desk at AM checkout, left room key in box- I always like to make personal contact at check out.

We picked this property because of the pool. When we checked in we specifically asked the pool hours. Come to find out the pool “had recently been repaired “ and was maybe 60 degrees. We asked about switching hotels and were promised it had been fixed that morning and told the heater was up to 115 to get it to temp by the morning. Come morning still freezing go to the desk let me talk to the maintenance guy, oh there was a sign but we took it down after the guy fixed it. They “couldn’t “ do anything for us because we booked through Expedia. Before bed that night the pool was just locked and there was a sign out stating it was broken. Aside from that the property was nice, very clean. The breakfast was good and wasn’t the same both days. Just very frustrating they weren’t up front or honest about the pool, two very sad kids.

Our check-in was 3pm and we arrived at 3:40 and had to wait until after 4 to get into our room. Not great after a very kind day with 4 kids.

When I arrived to check in, K D greeted me the moment I walked in. K D made me feel welcomed. The room was very clean and the pool always had fresh towels and the used towels were promptly removed. I will definitely recommend this hotel to my friends and family who live out of town. I know they’ll be in good hands with K D.