Fairfield Inn & Suites by Marriott Kalamazoo

When we checked, we were greeted with a great smile and good service, I was very happy with that given I worked at a hotel before and the face of the hotel is your guest services. We were there for a tournament game of lacrosse. There was also a tournament for a baseball so many family and kids. Our room was clean, but the shower did leak at the corner of the door that does not open. When we went for breakfast it was a complete mess and there was not enough food. so we were not able to eat both mornings. We e were guests of four and that’s how I registered. However we only had three towels in the room. When I called for additional towels, I was told they were in the dryer and it would have to be a wait. We never got the towels. As I mentioned, there were a lot of families and kids there for a tournament but it seemed like the hotel may not have been better prepared for it as far as towels and service around the breakfast for additional of food and cleanliness.