Homewood Suites by Hilton Kalamazoo-Portage

Weekend kids running up and down the aisles.

Property was beautiful and the room was really nice but I think it needs to be stopped a little better I mean three glasses, two butter, knives one of them dirty two forks you know just not very good and then housekeeping oh hell with housekeeping we had to go down to the pool to get some towels because housekeeping they told me only comes every four days That was a bit well, I should say quite inconvenient. The staff was very nice. The breakfast was really not very good. The options were very little and I have never in my life had cubed sweet potatoes with eggs and sausage so there wasn’t much of a variety. I actually took my family out to breakfast the second day we stayed there , but overall it was clean. The pool was very nice just a pretty place but for a Hilton there’s a lot of repairs that need to be done.

Horrible hotel. Avoid at all costs. Black mold in the living area. There was a “ kids party” in the room next to us. They were running up and down the halls, screaming, slamming doors all hours of the day and night. We complained several times but the staff was unwilling to help us. They told us to call the police. We ended up leaving that night to get a room elsewhere. Ridiculous!

Rooms were clean, staff was friendly! The outdoor grills were a great feature for our family!

The room is exactly what we needed to accommodate our big family.

Nice area to stay when visiting friends and family

Customer Service was amazing! Hotel was clean but could use some replacements. Our room had paint and glue stains (looks like kids did a craft before us), some of the carpet was coming up from the corners. And some chairs in the eating area was peeling. We know they are the original so it’s just time to replace those. But over all would stay here again.