Hilton Boston/Woburn

Had a wonderful trip with my son's baseball team and other families there. Nice up to date and well kept hotel. Lots of space and areas to congregate. Staff pleasant and very helpful. Would highly recommend!

The staff was excellent as usual but the pool heater was broken and no one bothered to let me know. I wouldn't mind so much but I specifically rented a suite so I could have my 6 grandchildren swim. A few of them did go in for a bit but they literally were so cold their teeth were chattering. When discussed with the front desk staff at check-out, they just said oh yeah they're waiting for a part for the heater.

The customer service was not good as I thought it would be. During the check in time the front desk person wasn’t aware that I had two rooms and my family were traveling together and still gave me rooms which were so apart.

Having the pool was a plus for the children. Free parking on site, with plenty of spots. Fast and easy check in. The downside was the room during the stay. 2nd floor balcony facing the dining/bar. It was pretty noisy and the smell of food/odor was not pleasant. The room could use some touch up.

The pool closing at 8 pm is absurd when half the rooms face the loot restaurant/bar area, which is open until 11:30 pm. Not a good hotel for families.

The toilet made a screaming /alarm noise and was shaking. Not kidding. I had to devote two hours to dealing with people coming in and out of our room and waiting to get a new room. The bedding was visibly soiled. Carpet was not clean. The lobby was nice.

It was in a very strange location. Not very central to things, but at least there were some restaurants around. My first floor room seemed like I was baby in the corner. Why are there dressers in a hotel? So impractical!

At least a week before our stay, I called to request a feather free room and a refrigerator. When we got to our room, there was a feather pillow on the bedding and a down comforter, I am allergic. We had to wait for housekeeping to come and change the bedding. The paint was peeling on the ceiling above my bed. The soap dish was ripped out of the wall in the tub area, just hanging there. The shower curtain was also broken and sagged, causing water to go all over the bathroom floor when showering. When we went down to enjoy the pool with our young child, the pool was freezing. Another guest informed us that the pool heater was broken. This is why I picked this hotel, it had a nice pool for us to enjoy. The ice machine was broken. We then checked reviews and it was a complaint months ago. We will not pick this location again when we have to stay for doctor’s visits.

Overall, it was a great hotel and we're glad we stayed there. As a family, we were placed in a balcony directly over the bar (we were told there were no rooms over the pool), but the bar closed at 10:30, so we should be fine. Update: the bar was still going strong at 11:30 and later. We had sound machines in the room, so it wasn't unbearable. The AC in the room wasn't able to keep up, so we did get warm, although it never got bad enough to go to the front desk at midnight. The restaurant was really great. Plenty of options (kids burger was the same size as a regular burger, so you probably could split some plates for younger kids). Breakfast was super nice. Although it seemed close to the airport mileage wise (12 miles)...it took over 50 minutes to get there in the morning leaving around 8am.

I stood during my SNHU commencement with my family. It was perfect. Unfortunately, I didn't take her name, but the person that checked us in was professional and friendly. The entire stay was perfect. The hotel was immaculate, and the ambiance was fabulous.