The Langham, Boston

Hotel/Restaurants - The hotel is beautiful and clean. The Fed (the in-hotel restaurant) is very nice for dinner or a drink. The food was quite good there. Grana is also in the hotel and while it's beautifully adorned (it was converted from an old bank), the food was average. The breakfast at the Executive Club on the 8th Floor was comparable - and if you're staying in any of the "Executive" rooms, it's all free. And it's quite a spread with staff that is very attentive. They're probably the most attentive staff in the entire hotel (more on that below). The Room - We stayed in the Executive Suite and it was a nice size for our family and dog. However, the rest of our family stayed in the Executive Loft and the Executive Room and both were far too small for the price, which wasn't much cheaper than the Suite. If you can afford to pay a little more, it's worth it to upgrade to the Suite. Amenities - The hotel has a fitness center and pool which are both very nice, but not overly impressive. Staff - The staff were all incredibly friendly - especially the valet folks at the front. But the guest services were very slow. We called for water and TP and it took 30 minutes. We called ahead for bell service on our check-out day and they never came. We brought our luggage down ourselves. And on our 1st night, we stepped out for a bite and the front desk manager called me multiple times about our dog barking - in a pet friendly hotel! For a 5 star hotel, it should be better.

We loved our stay at the Langham! The hotel is beautiful, the family suite was perfect for us and the staff was great. Location was near all the restaurants and attractions we were interested in. Loved the extra touches like eco friendly products and services, high quality toiletries in the room, and gorgeous decor. Only minor issue was the fault of rude guests and thin walls- the room next door had a loud TV on the other side of our bed and a barking dog late into the evening. However, would recommend the Langham to couples, singles and families.

We stayed over Christmas and it was beautiful. The hotel was nicely decorated, the restaurants at the hotel were excellent. Shout out to the concierge who got us decent dinner options in the city on Christmas eve. The kids loved the pool. It has pool noodles and a hot tub so something for the kids and the parents. Overall a great place to stay.

Pool is very dated, the kids life vest were all broken. Very slippery and no caution signs. Room was very small, coffee maker did not work. The lobby is very pretty, and staff were very friendly. But the hotel is not luxury, I would not stay again. Room size was tiny!

This is a rare find five star hotel. The service is impeccable and is particularly children-friendly. They let children play with a safe supplied with cute christmas toys in the front desk. Their breakfast is top-notch. My kids absolutely loved it.

Wonderful stay. We came here for my birthday, which we only casually mentioned to the person at check-in. When we came back to the hotel the night of my birthday, they had a beautiful little dessert waiting that said happy birthday. Staff was very friendly and our room was cleaned daily. Very nice pool, hot tub, and exercise room. It was the perfect little getaway for us away from the kids! Would definitely come back.

Our stay was very comfortable. Close to the harbour, shopping and restaurants. Would stay again. The only issue was the room fridge did not work and an old bar fridge had to be brought up to our room. A “technician” was sent and he said it was fine. Even a child could tell it didn’t work

Our room was fabulous and our children loved the swimming pool. The only disappointments were that the wifi in the gym was spotty and so the Peloton bikes were often buffering and the Echelon smart mirrors weren't working at all. We also requested children's books from guest services for our room since they were on the amenities list but never received them.