Home2 Suites by Hilton Baton Rouge

I was in town for a few days to visit family and propose to my girlfriend. The night of the proposal we had trouble getting into the hotel because our key cards didn't work. we then went to the main entrance carrying several items with us and the night audit manager was mouthing to us to use our key through the glass instead of just opening the door. We were trying to tell him the key was not working. He finally let us in after back and forth hand and mouth gestures. He had a very sassy attitude and acted as though we were disturbing him on his time. He swiped our keys and said they should work. we went up to our rooms only to find the keys didn't work. I came back down stairs and left my fiance in the hall because she had dropped her belongings and our food from the engagement celebration. I went back down stairs to tell him & that the keys were still not working. i asked him for a different set. He did not give me a different set but instead swipped the key to an office down stairs and said its working fine. I went back to the room only for the key not to work again. My fiance then called the front desk and told him we still could not get in. His response was, "its working i just used it downstairs." You would think he would have given us different keys or came up, or apologized for the inconvenience, but no. We had to ask him to come up stairs to let us in. I complained the next morning at check out and was told a manager or the GM would reach out. 3 weeks later, nothing!

We always feel that we get great service when we go to a Home2 suites in Baton Rouge. The rooms are large and clean and that is a high priority for my family and me.

This was a very nice hotel stay. The rooms were nice and very comfortable. We had everything we needed. Breakfast was great. Even though we were in out due to family gathering, while we were there, my daughter was able to enjoy the pool which is all she wanted to do. Thanks to Latrell and Bianca, they were a great help to me while there. Bianca even reached out to me about something my daughter left behind and she is working with me to get this home to us. Shout out to all of your hotel staff they were friendly and helpful as well.

Me and my family didn't enjoy our stay. The actual room was perfect. Clean, spacious, full kitchen, and a pull out sofa bed that was actually comfortable. The location of the hotel was perfect. Right in the middle of everything. The service was terrible. Our room wasn't ready at the 3:00 pm Check in time. Housekeeping only clean the rooms every 4th night. We actually prefer not having Housekeeping clean our room. Just give us some clean towels, toilet paper, and some trash bags and we're good to go. But we even had problems getting those items. I asked a housekeeper for a roll of toilet paper and she said she couldn't because our room wasn't on her list so she had to do her rooms first. I went down to the front desk and asked for toilet paper. They say they were out. I had to go to the public restroom and get a roll. One of the housekeepers were nice and gave us clean towels. Something was wrong with our AC. We had it on 65 but the room wasn't cooling. The thermostat was saying our room was 79. I called the front desk to tell them about it. They said were coming to look at it nobody showed up. Then I went down to the front desk to tell them about it and nothing still wasn't done about it. We had to go buy fans just to be comfortable. One of the elevators was broken the whole time we were there. Overall, it is a nice hotel but I don't think I will be staying here again.

Nice room for a family of 5