Gold Vault Inn

Great stay with grandbaby

Poolside and it was terrific. The baby loved it and didn’t want to leave. Thank You Gold Vault. You have a wonderful staff.

My stay was horrible. It started with a long wait at check-in. Upon entering my room, it was not clean, and there was a large bowel movement in the toilet. I then had a long wait to get my room changed. Then upon going into my new room, it was clearly still being occupied by another guest. I would be furious if someone gave a stranger a key to my room! Then upon entering my third room, I walked into the bathroom and slipped in a puddle! It looked and smelled like pee, but I was told it was probably just not dry from mopping. I would have left at that point, but I was late for work at that point. After getting the run around about talking to the manager for a few days, I then found DRUGS in my room! I came out of my room very angry and finally got to talk to the manager. She was nice enough, but seemed very hesitant to rectify the situation outside of an apology. She was told she would get back to me, but never did. Then she isn't even there on checkout day, so I had to pay full price for this trash heap. I will never stay there again and suggest no one does. I would upload pictures, but they aren't family friendly.

I had confirmation for 2 rooms for 4 adults and 2 children, they only had 1 room ready, the pool was not open, the internet did not work , then they charged our card for 3 rooms not just 2 and argued that they did not, until they finally got ahold of their software vendor , then they fixed it. The breakfast was good and the hotel was clean.

We have stayed here many times and really love this Hotel! Everyone treats you like family which is why we stay there. We plan on booking early for next year. Everyone must stay here at least once. Much to see and do.

Late check in. Smooth process. Clean room and property. My children and I felt safe. Pool was clean. Night clerk was super friendly and helpful to myself and other guest. Breakfast host was hospitable as well. We will be back.

First the lady at the front desk when we checked in was very rude to not only me, my husband and a friend who helped us (who was already a client there). Then around 2-3 in the morning a woman and her children had access to our room via key card that the front desk had given them. So they allowed complete strangers to come in our room in the middle of the night while me and my children slept!! Then around 6 am an office clerk was able to walk in on us again even with the chain locked! So we left shortly after that for home. I've spoke to the manager who apologized and we are waiting for a discount of some sorts of Expedia, we will see.

The room had blood splatter on the walls, didn't notice it until the day after because we only got the room to sleep while visiting family. Only time we were at the room was to take our stuff up to room and sleep after spending all day and evening with family at their home. Not very long after check out, we get a notification of a charge of $275 from the Inn. So. I call them, they didn't ask me my name or which room I was in, but automatically stated that the charge of $275 was because we smoked in the room. The house keeper said when she opened the door the smoke just about knocked her down. I informed her that we did not smoke in the room, we only were in the room to sleep and when we wanted a cigarette we walked outside to stand and or sat in our car. I told her she needed to check her cameras. There was no manger to speak to of course. Get hung up on. I get to thinking and realized that they never asked me for my name or room number. So I call them back, and the woman said that I told her we were in room 123. I told her I never told her that and 123 most certainly was not our room. She then hung up on me a second time. Few minutes later my phone rings and it's the Inn, I believe they accidentally called me and could hear two people speaking about a credit card and to do this and just leave it alone. I asked what are you leaving alone? Yet again, I was hung up on. Call the Inn this morning, once again no manger is there, and don't know when the manger will be back.

When i got there to check in, the older woman on duty wouldn't check us in because she was getting off work in 10 minutes. So we had to wait. When I got there to check in the extremely rude and disrespectful gal at the front desk proceeds to tell me because the room was booked through Expedia I have to give a two hundred dollar cash deposit. Supposedly Expedia doesn't collect an amenities deposit. So they want cash up front. You can cancel the Expedia booking and book directly through them for more on the booking. Expedia won't refund you for their mistake because it's to late when you find out you've been scammed. Worst experiences I've ever had coming to see my kids. Happy Father's Day!!!!

Because I live within a 50 mile radius of the hotel, I was informed at check-in that I was required to pay $100 cash deposit for each room. I had 3 rooms booked. The hotel didn’t have an ATM. I had to drive several miles to a bank to retrieve the cash while my friends and family waited in the lobby. The card keys didn’t work to 2 of our rooms. The receptionist tried resetting the cards twice, which didn’t work. The maintenance men attempted to fix the problem by changing the batteries in the locks, but that didn’t work either. We decided to just leave the doors unlocked so we could at least put our belongings in our rooms and enjoy the rest of the afternoon. We didn’t get into our rooms for 2-3 hours after we checked in.