Avid Hotels Hays, an IHG Hotel

Small rooms, below average breakfast. My daughters room didn't have hot water to shower or bathe her baby. I have stayed in better accommodations for less!

Nearly new hotel right off the interstate. Very convienient and modern. Stayed one night with the family and they all approved.

The girl working the front desk needs a raise for being not only the front desk help but the housekeeper as well she definitely wears many hats and was dealing with alot but she was always polite and helpful. My family was excited to stay here as it was new and prided itself on cleanliness that however is a lie. Our room was clearly not cleaned food crumbs in the bed and all the floors someone’s used pool float in our bathroom. After only about 30 mins of my toddler walking in the floor her feet were completely black. We ended up leaving after finally speaking with the rude manager to get our money back. Not worth it I’d pick somewhere else to stay if your in Hays.

For the type of hotel chain it is, I would expect a lot more. My room was on the 1st floor next to a side entry door, the key pad was broken and it said that a replacement had been ordered to replace it. That’s fine, however, the door was alway propped open with a rock. We would remove it and yet it would keep happening, even the staff were propping it open. I didn’t feel comfortable, especially since I was traveling with kids. Anyone not staying at the hotel had easy access to the hotel in my room was right next to that door. I found about 5 to 7 spiders throughout my two day stay one of them being huge coming out of my suitcase. I believe it was from the door being propped open and not properly sprayed. I did also Complain about the spiders. The room next to me seem like it was a nightclub. The music was extremely loud that you can feel the beat of the sound walking next to the door. I went to the front to complain and instead of using the phone of the hotel he got his cell phone now and texted the person. So I believe that maybe an employee lives there. I seen the front desk reception, man also the housekeeper, front desk, and work breakfast. Breakfast was bad. I didn’t feel safe and I felt so the rooms were dirty. They were dusty and clearly the floor hadn’t been cleaned properly. I’m very disappointed with my stay. We travel to the city quite often, and I will never stay here again and I will sure let others know my experience.