Holiday Inn Express Hotel & Suites Logansport, an IHG Hotel

Bathroom in particular had old tub with chipped spots and caulking coming loose around base. Toilet seat loose. Carpeting, especially in hallways appeared dirty and worn. Lots of noise from other rooms, particularly could hear small children crying and making noise in rooms on the same floor. Could hear any movements of furniture from room directly above. Staff was super friendly and helpful.

There dirty band aid wrappers on the floor of the room when I entered. The shower was dirty and it was a bit smelly. The front desk staff would not give me a bereavement price because I booked online but my other family members got one. When approaching the front desk about it, she was very rude.

Experience: Budget hotel masquerading as a Holiday Inn Express & Suites This hotel's lack of accountability and empathy turned our family vacation into a nightmare, especially for our daughter's 10th birthday. Despite promises of a functioning pool, even confirmed by several calls in advance, we arrived to find it closed for "surprise maintenance." Wow. The manager refused to help, offering no solutions or refunds. Even Hotels.com struggled to get them to understand the policies, rules, good faith concerning such matters, and then they struggled to reach them on the phone. They basically ghosted us and Hotels.com. Manager wasn't even on property. All they wanted was to keep our money and repeat their refund policy ignoring their requirement to honor what we were promised when we booked. Key Issues: Broken Promises: Promised a functioning pool, failed to deliver, and said they had no idea about the closure. Unprofessional Management: Ignored calls and requests, offered no solutions. Hotels.com ended up refunding us since Holiday Inn avoided accountability and even answering the phone. Manager was off-site. Lack of Empathy: As displaced Maui wildfire victims, we were already stretched thin emotionally and financially. Their lack of understanding and inflexibility made a challenging situation even harder, especially when celebrating our daughter's birthday. Bait-&-Switch Tactics: Promised amenities, then claimed ignorance when unavailable. Alternative: Hilton Home2 Suite

Loud kids upstairs. Came in over night for work and got no sleep. The front desk was no help didn't even offer to move rooms.

It was a very noisy night. I feel like I could hear every door slamming on the 2nd and 3rd floors. When my child used the restroom our own bathroom door slammed shut. Maybe doing something so every door in the building can't slam shut would keep the noise to a better level?

Our room cost over $200 for one night and along with our room smelling like dirty feet, waiting at least 10-15 minutes for staff to come to the front desk to check in/out during normal business hours, the staff called the police on a family who asked about a broken card access on a door from the pool to the outside. The staff were aware that the door was broken and they would not allow it to be propped open, which was a safety hazard as there were many kids from a baseball tournament in the pool. When the family asked if they could either fix the door or leave it propped so they could enter quickly if there was an emergency in the pool, the staff became belligerent and 10 policeman showed up to escort them out. The hotel is well aware they are hosting young kids. The kids were crying, traumatized by the totally unnecessary situation. Easily the worst hotel experience in my life, mainly due to staff.

Had to come in overnight for a local wedding. We'd reserved a king room, but realized when we got there, we'd need a little more space for our 2 year old's baby bed. We got put into a little larger 2 queen room no problem, and the accommodations were just what we needed. Clean room/bathroom and comfortable beds. Breakfast was fine, nothing fancy, but did the job, and the indoor pool was very clean. We also asked for a late checkout and again were accommodated; the staff seemed very willing to help out anytime we needed anything. The place looked like it was only a few years old and the staff was friendly and low-key.